Norton Rose Fulbright Canada LLP is currently seeking an IT Service Support Lead to work in our Calgary Office. This role will apply extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways and has a comprehensive understanding of the general/technical aspects of the job. This role will provide mentoring and guidance to other employees.

READY TO JOIN A PROACTIVE AND MODERN FIRM THAT PROVIDES AN EXCEPTIONAL CAREER EXPERIENCE IN AN INCLUSIVE AND COLLABORATIVE ENVIRONMENT? COME JOIN US!

As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.
To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright .
If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.
Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

• College Graduate with a focus in Information Technology.
• A+ Certification preferred.
• ITIL Foundations V4 Certification
• Broad technical knowledge of IT
• Understanding of IT services, technology and solutions
• End User services experience (5+ years) managing small teams
• Work experience in a related industry setting is a plus
• Work experience at an IT service provider is a plus
• Experience in Major Incident Management
• Excellent English (written & spoken) - other languages specific to business unit are a plus