IT Service Technician at Stannah

Andover, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

0.0

Posted On

20 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ITSM Tool, First-line Support, Incident Management, Service Request Processing, Triage, Diagnosis, Stakeholder Coordination, Joiners Movers Leavers Procedures, Prioritization, Automation, Knowledge Sharing

Industry

Industrial Machinery Manufacturing

Description

Company Description Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence. Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services. Job Description IT Service Technician Jobs in Andover at Stannah – Join Our Team! We have an exciting opportunity for an IT Service Technician to join Stannah, based at Watt Close, Andover. This job will involve efficiently managing user queries, IT issues, and service requests through our ITSM tool, ensuring SLA compliance, triaging requests, and keeping users updated. You will also support ongoing process improvements through analysis, automation, and knowledge sharing. As the IT Service Technician, you will work 08:30 - 17:15 Monday - Thursday, 08:30 - 13:30 Friday on a permanent contract. This is a great opportunity for someone looking to develop their IT support career within a collaborative and fast-paced environment. To be successful as the IT Service Technician you should have experience working within an IT environment and using an ITSM tool. IT Service Technician Responsibilities: · Act as the first point of contact for support requests from users across multiple locations · Respond to a variety of incidents and service requests, providing information and support · Deliver first-line investigation and diagnosis, escalating when required · Coordinate incident and request resolution with internal teams and third parties · Process service requests including Joiners/Movers/Leavers procedures Please see the full job description here: IT Service Technician Qualifications IT Service Technician Requirements: Strong ability to prioritise and complete tasks under pressure Ability to coordinate issue resolution with multiple stakeholders Hold a full valid UK Driving Licence Flexible to travel to UK and Subsidiaries as requested, sometimes at short notice Desirable (or equivalent): BTEC Diploma in Computing Microsoft AZ-900 + SC-900 + MD-102 Linux+ CompTIA GCSE Maths and English ITIL Fundementals Additional Information If you have a keen interest in progressing in this area, in addition to looking for an IT Service Technician job in Andover, please click the "apply now" button or contact us for further information. Benefits Include: Market Aligned Salary, paid on a monthly basis Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits 25 days holiday, plus bank holidays Holiday scheme to buy extra days’ annual leave Generous Pension Scheme. Matched contribution/salary sacrifice SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more Life Assurance Scheme Long Service award scheme, with holiday benefit Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more Employee Assistance Programme. A workplace initiative to support and enhance well-being Enhanced maternity and paternity provision Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community! We reserve the right to close this vacancy early if we receive high numbers of applications for the role. Appropriate right to work must be held by applicants. Sponsorship is not available. Business Division: Management Services Employment Type : Permanent Referral Bonus: No

Responsibilities

Act as the first point of contact for IT support requests, managing incidents and service requests via an ITSM tool. Coordinate resolution with internal teams and third parties while supporting process improvements through automation.