About Us
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.
Description

DESIRABLE REQUIREMENTS

• ITIL v3/v4 practitioner qualifications in an appropriate Service Transition area
• Project Management Certification (e.g. PRINCE2 / APM / PMI /Agile / Waterfall)
• Experience of IT project management roles

QUALIFICATIONS

• ITIL v3/v4 qualification (Foundation Certification minimum)

Here at Hitachi Rail, we have a unique and exciting opportunity for a Service Transition Manager. As a work stream lead for the transition of services, ensuring that relevant transition criteria are agreed, managed and delivered for specified services prior to their live implementation as well as identifying and managing any identified risks.
The position can be based anywhere in the UK.

Specifically, you will be responsible for the following deliverables:

• Specific projects / programmes – leading and facilitating Service Transition work-streams where required
• Developing and agreeing Transition acceptance criteria for services, and governing the delivery against them and/or managing the associated risk(s)
• Matrix management of transition work stream teams – coordinating and monitoring resources and actions as necessary
• Establishing and operating transition governance controls – in order to identify and manage areas of shortfall or risk and working towards mitigating these
• Working with Support and Service Delivery teams in order to develop and mature the Transition
• processes, and embedding these into methodologies used to deliver change
• Acting as the Service Management lead for new services during their warranty period – providing continuity between project and run-state stages
• Owning the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
• Working with project teams to ensure key operational teams are equipped with the necessary skills, knowledge, tools and documentation to support new or changed services
• Continually improving the Service Transition processes and ensuring the improvements are embedded into day to day activities
• Providing support to other Transition teams to ensure continuity of service is maintained on priority activities