IT ServiceDesk Agent at Kanadevia Inova

Bratislava, Region of Bratislava, Slovakia -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem-Solving, Communication, Organizational Skills, Windows OS, Remote Support Tools, Help Desk Software, Customer-Focused, Teamwork, Independence, English Skills, German Skills, ITIL Certification

Industry

Services for Renewable Energy

Description

Company Description Welcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation. Transforming Waste into Value At Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond. Job Description Serve as the first point of contact for technical support via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed. Log and track support requests, ensuring timely updates and clear communication with clients. Support IT equipment setup, configuration, and remote troubleshooting. Collaborate with IT teams to enhance service quality and maintain high customer satisfaction. Qualifications Experience in IT ServiceDesk or similar support role. Strong knowledge of Windows OS, remote support tools, and help desk software. Excellent problem-solving, communication, and organizational skills. Customer-focused, able to work independently and in a team. Good English skills; German and relevant certifications (e.g. ITIL) are a plus. Additional Information We offer Employment contract for an indefinite period + 13th Salary Annual Bonus Flexible working time (core time 9-3:00) Home Office possible 2 days a week Extra days of leave Sick Days Recreation allowance Referral Program Travel allowance The third pillar of the pension scheme Support for professional and career growth, education and training For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Serve as the first point of contact for technical support via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues while ensuring clear communication with clients.