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IT Services and Operations Manager at Amber Employment Services Ltd
London, London - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

21 Jan, 27

Salary

120000.0

Posted On

23 Oct, 26

Experience

18 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description


  • What will you be doing?Leading and supporting an IT operations team, including service desk and technical support functions.
  • Overseeing the day-to-day performance and availability of IT systems and services.
  • Managing incidents, service requests, technical issues and operational escalations.
  • Monitoring service performance and identifying opportunities for continuous improvement.
  • Managing relationships with external IT suppliers and service providers.
  • Supporting the introduction of new systems and technology into live operations.
  • Coordinating IT changes, ensuring minimal disruption to users.
  • Supporting business continuity, disaster recovery and operational risk management.
  • Maintaining effective processes, documentation and knowledge sharing across the team.
Responsibilities