ABOUT US:

The Montgomery County Intermediate Unit, a regional educational service agency, provides dynamic, visionary leadership and effective, efficient services for constituent school districts, schools and students.

• Run the daily activities of the IT Services Team and ticketing system to keep initiatives on track, on time, and on budget.
• Coordinate projects between the Technology department programs, other departments in the MCIU, and with external clients.
• Oversee technical support services to MCIU and member Local Education Agencies (LEAs) by resolving tickets at multiple levels.
• Install, configure, maintain, support, monitor, and troubleshoot networking and computer technology including but not limited to:
• a. Networking equipment (routers, switches, wireless access points).
• b. Firewalls and VPNs.
• c. Desktop and portable computers, computing devices, and peripherals.
• d. Present and future client operating systems (i.e., Windows, Chrome OS, macOS, and open source).
• e. Application software/suites, troubleshooting tools, antivirus remediation, security best practices.
• f. Printers (e.g., laser, color, inkjet, wide format) and copiers when requested.
• Manage the field repair and troubleshooting of computer equipment for the IT Services Team. Install and configure, network infrastructure, applications, systems, servers, and storage systems.
• Implement team efficiencies in imaging techniques, rollout strategies, and turnaround times for repairs to support client initiatives.
• Maintain emerging systems, applications, security, and network/server configurations while applying industry-standard best practices.
• Support encryption requirements across respective systems.
• Assist the IT Services Administrator in regular tasks including:
• a. Server updates and maintenance tasks
• b. Application administration and maintenance
• c. Account creation and management
• d. MDM management
• e. External LEA support and administration
• f. Security initiatives
• Lead the day-to-day scheduling of IT Services team
• Act as technical SME for IT Services team members
• Oversee equipment inventory
• Provide professional and effective on-site and remote technical support, set-up, custom training, and guidance to internal and external clients, as well as work with vendors and other partners as required.
• Maintain up-to-date knowledge and base understanding of new technologies, best practices, and troubleshooting methodologies.
• Provide support of MCIU’s content filters for various divisions and IU clients while maintaining service equipment and records.
• Continuously expand upon current skill set by attending required training and conferences.
• Provide immediate communications of major issues and potential solutions to the Supervisor of IT Services.
• Provide cross trainings or knowledge sharing as required to ensure system function redundancy exists.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the systems.
• Maintain system end-user documentation and business rules.
• Maintain current knowledge and a base understanding of internal and external client systems and new technologies.
• Preserve and maintain good relationships with MCIU and LEAs, technical staff, vendors, and statewide counterparts.
• Provide regular status reports on current projects and initiatives to the Supervisor of IT Services.
• Project a positive image of the IU and its programs and services.
• Perform other related duties as assigned by the OTS Directors