IT Services Engineer III at IPSY

Belton, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Server Administration, Cisco Meraki Networking, Hardware Troubleshooting, MacOS Support, Chrome OS Support, Google Workspace, Jira, Automation, AI Tools, Customer Service, Network Administration, Veeam Backup & Replication

Industry

Consumer Services

Description

ABOUT US Join us in inspiring everyone to express their unique beauty. IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. Home to sample-size subscription IPSY Original, full-size subscription IPSY Extra, and quarterly, limited-edition collection IPSY Ultimate, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day. We think self-discovery, self-expression, and confidence are beautiful. Agree? Then join us! Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers. We're proud to be a remote-first company. Our fully remote team members have the chance to live and work where they want, because we believe work should fit into your life—not the other way around. We offer monthly virtual activities, company-wide offsites, professional development, and learning sessions, to help our team members stay connected, engaged, and impactful while working virtually. United States Remote: Remote positions which may be performed in any of the states where IPSY has established a Business presence: Arizona, California, Connecticut, Florida, Illinois, Kansas, Massachusetts, Missouri, North Carolina, New York, New Jersey, Nevada, Ohio, Pennsylvania, Texas, and Washington. California Privacy Notice Beware job scams! IPSY recruiters only use @ipsy.com email addresses. We do not interview via text/message/Teams. We don't ask for software downloads (except Zoom) and we will never ask for sensitive information (like SSN/bank info). Suspect fraud? Report it to law enforcement and recruiting@ipsy.com. About the Role: As an IT System Administrator, you will join our corporate IT team to provide dedicated on-site support to our Kansas City (Belton, Missouri) warehouse. You will be the boots on the ground, eyes and ears for IT in KC, responsible for day-to-day support to users, the warehouse's infrastructure, and local network and server environments. You will also assist the corporate IT team with projects and ongoing initiatives as required. This role is ideal for someone with a strong attitude, curiosity, and willingness to learn. We place special value on potential, resourcefulness, hunger for automation, and a problem-solving mindset. We are looking for someone who is excited about leveraging AI tools to work smarter, automate repetitive tasks, and continuously improve how we deliver IT support. If you are a fast learner with solid technical and customer service skills, eager to grow within a small, collaborative team, we want to hear from you. This position reports to a Senior Engineering Manager and is based onsite in Belton, MO (Kansas City area). What You’ll Be Doing: Serve as the primary on-site IT presence at our 750,000-square-foot KC warehouse, providing hands-on support to warehouse and corporate users. Maintain and troubleshoot warehouse hardware including monitors, scan guns, printers, and other peripherals critical to daily operations. Support and help administer local infrastructure: Windows Server, Veeam Backup & Replication, and Cisco Meraki networking. Manage and troubleshoot Meraki Wi-Fi across the warehouse floor and offices, ensuring reliable connectivity in a large industrial environment. Provide basic to intermediate end-user software and hardware support across Windows, macOS (including MacBooks), and Chrome OS. Identify opportunities to automate manual or repetitive IT processes, and leverage AI tools to improve efficiency, response time, and overall support quality. Contribute to, and lead, IT projects and initiatives -- partnering with the broader IT team on rollouts, upgrades, and infrastructure improvements. Respond to, and resolve, IT support tickets, meeting SLAs defined in the IT support framework. Escalate complex issues to the next level of support for timely resolution. Coordinate with the Service Desk to ensure front-line support needs are communicated and operationalized. Serve as a liaison with hardware and IT services providers. Handle password resets and account unlocks across multiple applications. Assist with employee onboarding and offboarding. Partner closely with the broader corporate IT team (based in Miami, FL, Santa Monica, CA, and Argentina) on cross-functional projects. What We Are Looking For: We are placing strong emphasis on attitude, potential, hunger for automation, and willingness to learn. The right person is curious, resourceful, takes ownership, and is comfortable working independently while staying connected to a remote team. Technical depth matters, but so do the ability to figure things out, ask good questions, embrace AI and automation, and grow with the role. A great attitude and a genuine eagerness to learn, test, and try new things. A natural hunger for automation: looking for ways to eliminate manual work, streamline processes, and scale yourself through tooling. Comfort and curiosity around AI tools, with a desire to apply them to IT support, troubleshooting, documentation, and day-to-day workflows. Strong problem-solving instincts and the ability to work resourcefully and independently on-site. Experience or solid foundational knowledge in Windows Server administration. Experience or solid foundational knowledge in Cisco Meraki networking and Wi-Fi. Experience troubleshooting hardware and software issues related to corporate IT infrastructure. Familiarity with networks and Wi-Fi in larger or industrial environments. Hands-on experience supporting Windows, macOS / MacBooks, and Chrome OS. Basic support and troubleshooting for Android and iOS. Experience with Google Workspace. Experience with Jira, Linear or a similar ticketing system. Strong communication skills and a customer-service mindset. Bonus if You Have: Experience in logistics or warehouse environments. Hands-on experience administering and supporting Windows environments at scale (in lieu of formal certifications). Hands-on experience supporting macOS and MacBook fleets in a business or enterprise setting. Experience working in an enterprise IT setup. Experience building automations or scripts (e.g., PowerShell, Python, low-code tools) to streamline IT operations. Growth Opportunity This role offers significant learning and advancement potential. As the sole IT presence on-site in KC, you will gain broad exposure across infrastructure, networking, end-user support, automation, and AI-driven workflows, with mentorship from a small, experienced team. We expect strong performers to grow into expanded roles within IT or Engineering within 1–2 years. What We Offer: Competitive base salary & bonus program Medical, dental & vision insurance 401(k) plan with company match Paid Time Off Free IPSY Extra subscription Learning & development programs EEO Statement: We celebrate diversity and are an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. If you need reasonable accommodation in the application or employment process, please contact us. Please review our California Privacy Notice. #LI-SB

Responsibilities

Provide dedicated on-site IT support for the Kansas City warehouse, managing local infrastructure, networking, and hardware. Collaborate with the corporate IT team to implement projects and leverage AI tools for process automation.