IT Services Manager at Indus Administrative Services LLC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Mar, 26

Salary

0.0

Posted On

18 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Team Management, Technical Training, Hardware Inventory, Systems Administration, Data Networks, Disaster Recovery, Emerging Technologies, Project Management, Bilingual Communication, Analytical Thinking, Network Hardware, Wireless Networks, Windows Operating Systems, Microsoft 365, Networking Concepts

Industry

Human Resources Services

Description

Description Principal Responsibilities: Oversee and actively support the IT Services support team, providing related analytics to leadership on a regular basis, and creating and implementing solutions for recurring technical issues. Design and facilitate comprehensive technical training programs, including the creation of curriculum and support materials, to equip IT staff with expertise in company hardware and software, ensuring a high level of troubleshooting proficiency and operational productivity. Tracks and maintains hardware and software inventory, including operating systems, security tools, applications, servers, email systems, laptops, desktops, phones, alarms, surveillance cameras, etc. Handles business-critical IT tasks and systems administration. Update and maintain the operability of data networks. Implement and maintain standards, quality of service and the quality of installed solutions Develops and executes disaster procedures and maintains data backups Continuously analyzes current process, technologies, and vendors to identify areas of improvement Researches and evaluates emerging technologies, hardware, and software; stays informed about new features and competitive solutions Owns projects, solutions, and key responsibilities within a larger business initiative Must travel (via personal vehicle) for up to 50% of working hours across various Indus Communities located across the Southwest Houston and Spring Branch areas. Requirements Minimum Qualifications: Education: High School Diploma; bachelor’s degree in computer science, network administration, equivalent professional experience, or relevant technical training preferred. Experience: Experience: Minimum five (5) years of experience in IT support (hardware and software) and managing or leading small teams. License/Certification(s): Valid State Driver’s License (Required); relevant technical certifications (e.g., Microsoft Certified Professional (MCP), Ubiquiti UWA/URSCA, CompTIA A+) are preferred. Knowledge/Skills/Abilities: English/Spanish fluency (is a must) Proven leadership skills; strong verbal and written communication Strong creative and analytical thinking. Expertise with implementing, configuring, and testing solutions Proven ability to diagnose and resolve complex technical issues efficiently. Expertise in installing, maintaining, and troubleshooting firewalls, routers, switches, and other network hardware. Integrate, deploy, and maintain large point to multipoint wireless data networks. Knowledge of or experience within the last five years of Windows 10 or 11 operating systems. Working knowledge of Microsoft Windows OS, Microsoft 365, and core networking concepts (TCP/IP, switching, firewalls). Includes experience with system monitoring, backup recovery, and adherence to standard IT escalation protocols. Knowledge of or experience within the last five years of network systems (LAN, WAN) and communication protocols (TCP/IP, DNS, DHCP).

Responsibilities

The IT Services Manager oversees the IT Services support team, providing analytics and solutions for technical issues. They also design training programs and maintain hardware and software inventory.