IT Services Operator at Sword Services Greece S.A.

Athens, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

20 Sep, 26

Salary

0.0

Posted On

22 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Incident Management, IT Service Management, ITSM, Jira, Confluence, ServiceNow, ITIL, English Language, Microsoft Office, Technical Support, Knowledge Base Management, Operational Support

Industry

IT Services and IT Consulting

Description

Sword Services Greece is an IT Services and Software Solutions provider company, driving EU Institutions and Global Leaders in their Digital & IT transformation. As part of the Sword Services Greece team, you'll leverage your expert IT competency to drive critical projects, ensuring rapid, precise delivery that consistently meets, and often exceeds, the expectations of our global clients. About the role... We are currently seeking a motivated and detail oriented IT Services Operator to join our IT Service Management team. The successful candidate will work in a multinational environment on a multitude of tasks supporting our business in implementing and developing solutions for large EU and international institutions and private sector companies in Greece and abroad. What you will do... Act as single point of contact for the other Service Teams and the Customer Service Desk, for escalation of Incidents to 3rd level support. Incident Management: Effectively receive, log, evaluate the completeness of the information, of incoming IT requests and incidents, ensuring proper categorization and compliance with IT Service Management (ITSM) processes. Reproduce reported functionality issues in controlled environments, in order to validate problems and avoid unnecessary escalations to development teams. Knowledge Base Enrichment: Actively contribute to the enhancement of knowledge base. Cooperate with development and testing teams to support issue resolution. Contribute to the continuous improvement of support processes, monitoring, reporting and operational efficiency. Technical Skills required... Degree in Information Technology, Computer Science, Engineering or another relevant field. 1-3 years of experience in IT Service Desk. Good understanding of incident management and operational support processes. Familiarity with ticketing and collaboration tools such as Jira, Confluence, ServiceNow or similar. Familiarity with ITIL / IT Service Management frameworks will be considered an asset. Excellent command of the English language, both written and verbal. Good knowledge of Microsoft Office tools. Behavioral Attributes... Self Development: Shows eagerness to grow and achieve more in respective area of expertise; Adaptability / Flexibility: Shows ability to cope with fast changing technologies and requirements; Solution focused mindset: Focus on work quality results with attention to detail and delivery of tasks within agreed deadlines; Focus on Customer either internal or external; Creativity & Initiative: Proposes ideas and solutions to existing ways of working, takes initiatives, identifies risks and works proactively; Teamwork: Collaborates effectively & efficiently with various diverse and geographically distributed work teams; Accountability: Shows strong sense of responsibility and ownership of the activities assigned. Our Culture... At Sword, our values define how we behave towards our colleagues and clients, and that is Respect and Collaboration. We believe that together we achieve more! Grasp a taste of our daily life at our Sword Services Greece Experience page on . Please submit your CV in English. All applications will be treated as strictly confidential. At Sword we are dedicated to fostering a diverse and inclusive workplace and we ensure that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of our culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience. If you don't tick all the boxes but feel you have some of the relevant skills and experience, we're looking for, please do consider applying and highlight your transferable skills and experience. If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.

Responsibilities

Act as the single point of contact for escalating incidents to 3rd level support and managing the end-to-end incident lifecycle. Contribute to the knowledge base and collaborate with development teams to improve operational efficiency and support processes.