YOUR FUTURE DUTIES AND RESPONSIBILITIES
You will work across functions—IT infrastructure, applications, end-user services—and geographies to design and deliver structured transitions that are low-risk, cost-effective, and aligned with the client’s strategic goals.
Key Responsibilities:
Client Engagement & Advisory
- Serve as the primary transition advisor to the client, understanding their current operating model, business imperatives, and transformation vision.
- Translate client needs into executable transition plans that align with business outcomes, risk tolerance, and compliance requirements.
- Build trusted relationships with client executives, program sponsors, and functional leads through proactive communication and delivery excellence.
Transition Strategy & Program Management
- Lead the creation of a transition strategy and integrated execution plan across multiple towers—Infrastructure, Applications, End-User Services, Service Desk, etc.
- Define governance structures, milestones, deliverables, and performance metrics in collaboration with client and internal delivery teams.
- Drive execution of the transition roadmap across workstreams, ensuring timeline, cost, and quality commitments are met.
Knowledge Transfer & Service Handover
- Co-create detailed knowledge transfer plans with the client and service delivery teams (including nearshore/offshore partners).
- Oversee service documentation, training, SOP finalization, and shadowing to ensure readiness for go-live.
- Ensure robust service stabilization and hypercare support, minimizing operational disruption and maximizing client satisfaction.
Risk, Compliance & Change Management
- Identify and manage transition-related risks across people, process, and technology dimensions; establish mitigation and contingency plans.
- Align with client’s governance, compliance, and change frameworks; ensure all transition activities meet regulatory and security standards.
- Drive change management efforts, including stakeholder communications, user readiness, and cultural alignment in global delivery setups.
Governance & Reporting
- Set up and lead transition governance forums (e.g., SteerCos, PMOs, War Rooms), providing transparency, escalation management, and alignment with client leadership.
- Deliver regular executive-level reporting on transition status, risks, achievements, and KPIs.
REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE
Required Qualifications:
- Bachelor’s degree in Engineering, IT, Business, or a related field; MBA preferred.
- 10–15+ years of experience in IT Services, including 5+ years managing outsourcing transitions in a client-facing role.
- Proven experience leading complex, multi-tower IT transitions on behalf of clients—covering infrastructure, applications, service desk, or workplace services.
- Strong understanding of IT operating models, global delivery models, and managed service frameworks.
- Deep knowledge of ITIL, service management, SLAs, and enterprise-grade IT governance.
- PMP, PRINCE2, or equivalent program management certification can be an asset.
Preferred Attributes:
- Demonstrated ability to influence C-level stakeholders and navigate complex organizational dynamics.
- Strong analytical, documentation, and stakeholder engagement skills.
- Ability to lead and inspire cross-functional global teams in high-pressure environments.
LI-RD12
Linked-in
Google