COME SHAPE THE FUTURE OF EDUCATION WITH US.

At Compass, we’re on a mission to transform the school day—for everyone. From staff and students to families and administrators, we build smart, seamless technology that empowers people to focus on what really matters: learning, growing, and thriving.
That mission has fuelled our growth into a global scale-up, now supporting over 5,000 schools across 3 countries. Backed by a team of 260+ passionate professionals, our all-in-one school management platform is redefining how education communities connect, communicate, and operate.
We’re looking for a talented IT Services Specialist to help us ensure the seamless operation of our IT Services desk and office infrastructure.

ABOUT THE ROLE & TEAM

In the position of IT Services Specialist, you will collaborate closely with key internal departments, where you will be instrumental in optimising our systems and processes to supercharge how teams work.

WHAT YOU’LL DO:

• Optimise and manage office IT services, including WiFi, Ethernet, phone servers, internet connectivity, cameras, and door management systems to ensure reliable connectivity & performance for our teams.
• Oversee device management and the asset lifecycle for our employees, including laptop ordering, provisioning and storing, ensuring timely setup, deployment & disposal.
• Coordinate Compass’ IT service desk responsibilities to ensure timely and effective support for end-user issues and requests.
• Collaborate with the Technology team to continuously improve the organisation’s security posture.
• Manage relationships with external vendors and service providers, ensuring quality of service delivery and compliance with service level agreements.
• Listen attentively to employee inquiries and proactively resolving issues, ensuring minimal disruption to their workflow.
• Oversee software licences and ensure compliance with licensing agreements.
• Provide hands-on technical support and troubleshooting assistance for IT-related issues, when needed.
• Keep up-to-date with the latest industry trends, technologies, and best practices, and provide recommendations for improving IT services and infrastructure.

TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

• 3+ years of hands-on professional experience in a help desk or front-line technical troubleshooting role, or similar, previous experience working in a school setting is highly advantageous.
• Strong knowledge of provisioning and supporting laptops, desktops, and mobile devices.
• Comprehensive knowledge of office IT services, including networking, phone systems, and security systems.
• Strong analytical and problem-solving abilities, with the ability to handle complex IT issues.
• Excellent written, verbal and interpersonal communication skills, with the ability to collaborate effectively with cross-functional teams.
• An eagerness to learn, a high level of initiative, and proactive nature.