BENEFITS…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

• Every House Membership
• 50% off Food & Drink, 7 days a week
• Staff Room Rates
• Private Health and Dental Care
• Weekly Pay
• Life Assurance
• Up to 50% Staff Discount on Cowshed & Soho Home
• In Office Dog Policy
• Season Ticket Loan
• Christmas Office Closure
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

THE ROLE…

To ensure a seamless and stable member experience across all UK based locations through the proactive support and management of technical systems. You will lead a team working on IT Support and take ownership of the Service Desk ITSM service and key improvement programs. You will work with relevant external suppliers to find appropriate hardware & software solutions, providing options and business cases to the IT Leadership team as required.

MAIN DUTIES…

• Management of the London based IT & AV team. Scope is all UK sites, excluding Soho Farm

· Create monthly/weekly rosters for the staff to maximise their time · Ensure sufficient IT & AV resource is available for the sites

• Take personal ownership of support for all staff in the London Strand HQ, using appointed support agencies as available
• L1 & L2 support and troubleshoot issues for (including, but not limited to):

o Business applications; cloud, hosted and on-site o Software
o Network Connectivity
o Wi-Fi
o Telephones o Printers o TVs o Sound Systems
o CCTV

o Meeting rooms o Device support (Laptops (PC/MAC), iPhones, iPads)

• Have knowledge and support of company applications; assist the operation with setting up and configuration
• Proactive support through routine checks, audits and site visits
• Particular focus on support for C-Suite and their Personal Assistants
• Ensure all locations have a clean and tidy equipment room and cabinets/racks
• Check that all equipment is well maintained and performing preventative maintenance where necessary
• Support user access; creating, auditing, changing and deleting user accounts as required
• Evaluate and flag software, hardware, processes and configurations if they are not in line with best practise, InfoSec, legal requirements (e.g.: PCI-DSS, GDPR), company standards and H&S
• Assist with new installations, refurbishments and openings of sites
• Work with third parties and suppliers to manage cases on behalf of end user, ultimately being the technical liaison
• Use ServiceNow for all reports and manage the teams workload and SLAs as the point of escalation
• Focus on continuous improvement and proactively seek to reduce number of tickets by recommending the removal of underperforming vendors or identifying kit/software that may fail
• Be the escalation point for team and reporting line to senior management
• Collaborate with US, Europe and Asia house IT support teams to deliver a consistent global approach
• Collaborate with Service desk and 3rd line support teams to ensure support calls are managed and effectively triaged through knowledge sharing, collaboration and development of ITSM tools