DESCRIPTION

As an IT Services Technician your primary responsibility will be to support the College’s IT helpdesk systems, responding to and resolving first line issues for our staff and students.
Overall, we welcome applications from candidates who are passionate about IT Services and understand how they can use this to support student and staff success.

KEY SKILLS:

• Have the skills necessary to assist end users with hardware and software related issues.
• Demonstrate and understanding of computer hardware and software.
• Demonstrate a knowledge of cloud, email and office applications.
• Create and maintain records of equipment, software installs and updates.
• Generate software update roadmaps, schedule and complete updates according to college decreed timescales.

• To provide Technical Support for the resolution of First Line issues.
• To provide Technical Support and assistance to 2nd and 3rd line support staff.
• Triage calls to the IT Helpdesk and assign tickets appropriately.
• To facilitate the smooth running and maintenance of the College’s IT Helpdesk.
• To assist in maintaining and updating the Helpdesk database.
• Ensuring that copyright and data protection laws are upheld.
• To maintain stock, software licenses, anti-virus and servicing records.
• Assist in the production of documentation for hardware and software.
• To work and ensure equipment is within guidelines set out within the College’s Health and Safety Policy.
• To carry out the duties of the post in line with the College policies on Equal Opportunities, and to ensure that staff within the service are fully conversant and act within these policies.
• To carry out any other relevant and appropriate duties within the framework of a post of this grade that may arise from time to time, and at a location to be determined by the needs of the service.

Generic Duties:

• Help to ensure through good working practices that the objectives, values and aims of IT Services and equipment and
• To contribute fully to the mission and values statement of the College Group ensuring its effective implementation in all aspects of college life.
• To take proactive responsibility for Health & Safety to ensure that a safe working environment and safe working practices are always maintained.
• To comply with the General Data Protection Regulations (GDPR).
• To support cross college activities as required, such as organizing events or assisting with enrolment.
• To understand roles and responsibilities around safeguarding all learners and contribute to maintaining a safe learning environment.