IT Site Support Lead at Mexico The Gund Company

Olivette, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

0.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier-2 IT Support, Windows Endpoints, Network Troubleshooting, Executive Support, Stakeholder Management, Incident Triage, Hardware Refresh, Root Cause Analysis, Collaboration Tools, Manufacturing IT Support, Personnel Supervision, Technical Troubleshooting

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Description Overview Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do! The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business Job Summary The IT Site Support Lead is responsible for leading and coordinating onsite Tier-2 IT support for the St. Louis manufacturing facility and Corporate Headquarters. This role provides hands-on technical support, supervises plant-based IT support resources, and serves as the primary escalation point for complex, high-impact, or site-specific issues. The role partners closely with the Tier-1 Service Desk and Tier-3 engineering teams to ensure effective incident triage, rapid resolution, and continuous improvement. A strong focus on executive and VIP support, professionalism, and discretion is required due to the presence of senior leadership at headquarters. Essential job functions: Lead day-to-day operations for onsite Tier-2 IT support resources at the manufacturing plant and Corporate Headquarters. Serve as the primary escalation point for complex, high-priority, or production-impacting IT issues. Provide advanced hands-on troubleshooting for end-user devices, peripherals, conference rooms, collaboration tools, network connectivity, and plant-floor technology interfaces. Ensure adequate onsite IT coverage aligned with production schedules and business-critical operations. Partner with plant leadership and business stakeholders to support operational continuity and rapid incident response. Coordinate site-specific IT activities including hardware refreshes, upgrades, and local IT projects. Monitor ticket queues, identify trends, drive root-cause analysis, and support preventative improvements. Work closely with the Tier-1 Service Desk to ensure proper ticket triage, escalation, and documentation. Coordinate with Tier-3 engineering and platform teams when advanced technical expertise is required. Participate in major incident response and post-incident reviews as needed. Supervisory Responsibilities Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company policies, the Code of Conduct and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Requirements Qualifications & Competencies 3+ years of experience in IT end-user, desktop, or field/site support. Prior experience leading or coordinating IT support resources (formal or informal). Strong hands-on troubleshooting skills across Windows endpoints, peripherals, collaboration tools, and basic networking. Experience supporting manufacturing or operational environments. Proven ability to deliver high-quality executive and VIP support. Strong communication, organization, and stakeholder management skills. Education and Experience Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Computer Science; and a minimum of 3+ years related IT end-user, desktop, or field/site support experience, including experience leading or coordinating support resources; or an equivalent combination of education and experience with an emphasis in IT support and operations. Experience and/or training; or equivalent combination of education and experience with an emphasis in Computer Science. Travel Employee must be able to travel 10% of the time. Physical Demands To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk, and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Work Environment The work environment is typical of most office environments; occasionally, the position will be required to be on the manufacturing floor. The noise level in the work environment is usually quiet. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by those assigned to a particular position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required and personnel may be required to perform duties outside their normal responsibilities from time to time, as needed. Why Join Us? Our employees have a vested interest in our Company’s success. The Gund Company is 30% employee-owned through our ESOP (Employee Stock Ownership Plan). Shares are awarded each year based on a calculation that takes into consideration our Company’s financial profitability, employee tenure, and earnings. There is no out-of-pocket investment required! In addition, our employees enjoy: A safe and healthy work environment Competitive wages Comprehensive, cost-effective employee benefits: Health, Dental, Vision, Life, and Disability 401(k) retirement savings program with a 50% employer match up to 6% of contributions Regular employee feedback through our IDP (Individual Development Plan) According to the Gallup Q12 employee survey method, The Gund Company is ranked “world-class” regarding employee engagement. Please review our current career opportunities and consider applying today! We are always accepting applications for new talent to join our organization. EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability. Last Revised: SVR 5/4/2026

Responsibilities

Lead and coordinate onsite Tier-2 IT support for the St. Louis manufacturing facility and Corporate Headquarters. Supervise plant-based IT resources and serve as the primary escalation point for complex technical issues.