JOB DESCRIPTION

This is a fantastic opportunity for an ambitious, hard-working IT assistant who has knowledge and experience of providing first line IT support and supporting customer implementations in Contract Logistics. Within the core value of delivering Excellence & continuous improvement, the IT Assistant will focus on delivering support services to customers & operations team at London Medway. The whole ethos is one of exceeding SLA’s and providing a fast response, proactive and sustained service. The IT Assistant will work within all SLA’s and KPI’s to support delivery in line with Key Business Requirements while demonstrating strong company values.

• Setup and support of all IT equipment including, but not limited to laptops, desktops, printers, scanners, hand-held scanners, VOIP phones and mobile devices.
• Maintenance and support of warehouse mechanical handling equipment.
• Management of access control system (Paxton Net2) - training will be provided.
• Asset Management including warranties.
• Management of hardware refresh programme.
• Disposal of old redundant IT equipment in line with WEEE regulations.
• Provide maintenance support, remote or on-site, to all Noatum Logistics facilities.
• Provide project support, remote or on-site, to all Noatum Logistics facilities.
• Creating technical documentation such as network diagrams.
• Creating FAQs and instruction guides as required.
• Dealing with 3rd party providers as required.
• Skilled in Microsoft Office 365 including, but not limited to, Outlook, Excel, Word, Access, Power Point, Visio, Teams.
• Experience of desktop imaging and current deployment technologies.
• Experience of network patching.
• Understanding of networking fundamentals TCP/IP, DNS, DHCP.
• Experience of hardware support of printers, desktops, laptops, mobile devices, hand-held scanners and warehouse equipment.
• Experience or exposure to SQL database desirable, but not essential.
• Experience or exposure to Programming desirable, but not essential.
• Good communication skills both verbally and written.
• Experience of providing IT support in a busy warehouse environment.
• Ability to work under pressure.
• Rigorous attention to detail.
• Excellent organisation skills with the ability to prioritise and work flexibly.
• Logical and methodical thinker.
• Full Driver’s Licence with unrestricted daily access to a car
  If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Technician.
  Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• On-site parking

Work Location: In person
Reference ID: IT Site Technicia