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IT Software Support Technician at Camin Cargo Control Inc.

Pasadena, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Troubleshooting, Decision Making, Hardware Skills, Communication Skills, Software Support, Desktop Repairs, User Training, Software Testing

Industry

Oil and Gas

Description

IT SOFTWARE SUPPORT TECHNICIAN 1.0 Corporate Job Title IT Software Support Technician 2.0 Reporting Relationships IT Director 3.0 Position Summary The primary objective for this candidate will be to provide first level support for end users, as well as hands-on desktop repairs, upgrades, and maintenance. 4.0 Minimum Requirements • Associate degree in Information Technology or a related discipline from an accredited college or university required; Evidences a history of demonstrating ethical and professional behavior. • Two years’ experience in a computer related field. High level of productivity, and hardware skills. • Must possess excellent critical thinking, troubleshooting, and decision-making skills. 5.0 Fitness for Duty – Physical Demands • Refer to Appendix 1 of Section 2.1.2a of the Safety Manual, Medical Evaluations for details on Fit for Duty – Physical Demands for this position. • The ability to perform all tasks listed is a requirement for this job description 6.0 Responsibilities • Knowledge and experience in hardware/software concepts, tools, and support best • practices. • Support various software products, including but not limited to Microsoft Windows, Microsoft Office, Anti-Virus and Anti- Spyware products, and various client-specific software. • Respond to support issues via ticketing system, e-mail, and/or log-me-in • Superior communication skills and have the ability to effectively explain technical concepts to end users so they can understand easily. • Determine escalation points for specific problems and follow instructions for alerting and escalating to IT consulting company. • Assist in training new users • Assist in testing software developers coding

Responsibilities

The IT Software Support Technician will provide first-level support for end users and perform hands-on desktop repairs, upgrades, and maintenance. They will also assist in training new users and testing software developed by the coding team.