Locations considered

• Lincoln Nebraska
• Charles City Iowa
• Parsippany New Jersey
• Kalamazoo Michigan

Role Description
The ZTD (Zoetis Technology & Digital, Information Technology) Solution Partner, Quality Systems will be the primary point of contact across Global Manufacturing & Supply (GMS) and Research and Development (RD) for global quality laboratory solutions. The role includes system ownership and global deployment for Waters Empower Enterprise, Molecular Devices Softmax Pro GXP, and other laboratory systems operating within the Animal Health sciences industry. Works closely with other global solution teams to interface with interfaced systems such as Waters SDMS laboratory data archival and Waters LMS electronic notebook. The role requires knowledge, ability, and experience to operate and maintain software solutions in a regulated environment.
Due to the regulated environment, the position requires deploying and maintaining solutions that are subject to the rules and regulations of various global regulatory agencies such as FDA, USDA, and EMA to remain in compliance with regulations pertaining to software solution delivery and data integrity.

The ZTD Solution Partner will:

• Provide/coordinate ongoing support for global laboratory system solutions.
• Be the primary point of contact to the business, compliance, and infrastructure teams for aforementioned quality systems.
• Develop/maintain all documentation relevant to operating software systems in a regulatory environment.
• Aid with issue and risk management efforts
• Communicate to respective business units on all matters of relevance.
• Maintain and update software solutions as required to remain current with emerging technologies.
• Perform troubleshooting and 3rd level support for a variety of laboratory instrument types and vendors.
• Persistently focus on data integrity and compliance
• Work closely with Managed Service Provider on Ticket Management

EDUCATION AND EXPERIENCE

• University Degree in Computer Science/ Information Systems/Business Administration or other relevant fields. MBA or Equivalent Degree Preferred.
• 10+ years of progressive technology experience in establishing requirements and design, deployment, operation, and maintenance of ZTD solutions operating in a regulated environment.
• Strong interpersonal, communication, and collaboration skills. Strategically acting as the ZTD System Owner and Business Partner primarily with Global Quality and site Quality and VMRD laboratories. Works closely with ZTD functions including Application Hosting, Database Administrators, Global Service Desk, ZTD Site Leads, 3rd party software and instrument providers, ZTD Compliance, and the Zoetis Project Management Office to plan, define, execute, and operate new solutions and enhanced system capabilities.
• Knowledge and experience working with laboratory solutions in a regulated environment, especially as related to Chromatography and Laboratory Execution Systems such as Waters Empower or Waters LMS.

TECHNICAL SKILLS REQUIREMENTS

Indicate the technical skills required and/or preferred, as applicable.

• Microsoft Windows – Servers and Client Operating Systems, security tools, configuration for vendor supplied solutions, maintenance activities.
• Strongly desired:

Knowledge and practical experience with Waters Corporation informatics solutions
(Empower, NuGenesis, LMS)
Knowledge and practical experience working with other laboratory IT solutions in regulated environment.

Practical experience working in Windows operating environment (client/server, lab PCs, laboratory instrumentation communications, general office and collaboration tools, software installation, powershell)

• Proven track record of delivering innovative and successful IT systems, establishing standards for strong end-to-end program management.
• Demonstrated ability to troubleshoot/resolve issues related to software solutions operating in a laboratory environment. Primarily experience with COTS solutions with some custom development possible
• Software development lifecycle and application support, with a working knowledge of IT infrastructure and systems design.
• System development methodologies and compliance requirements (e.g., SGMP, GxP, 21CFR)
• Manufacturing/supply business environment (preferably within the animal health, bio/pharma, or similar life-sciences industry).
• Project Management – experience with medium scale software deployments across multiple sites/regions working with ZTD, business, laboratory, and regulatory groups.
• Proven ability to establish and maintain long term relationship on different levels within both ZTD and business groups.
• Proven ability to establish and maintain long term relationship with senior leaders in both ZTD and business groups.
• Communication Skills: Must be able to communicate effectively to be able to participate in business discussions and planning sessions.
• Relationship Management: Should maintain a strong positive relationship with the business; should be a partner and advisor and should work to maintain high customer satisfaction

Travel Requirements: <20%

PHYSICAL POSITION REQUIREMENTS

Office based activities. Minimal travel may be required related to laboratory system deployments, maintenance, and upgrades.
The following base pay range reflects the anticipated base pay for this position if a selected candidate were to
be located in (Colorado). Base pay may vary based on location and other factors.
Base Pay Range $89,000-$128,000
The following base pay range reflects the anticipated base pay for this position if a selected candidate were to be located in (California), (NJ Remote), (NY Remote), or (Washington). Base pay may vary based on location and
other factors.
Base Pay Range $100,000-$144,000
[This position is eligible for short-term incentive compensation.] [The position is also eligible for long-term incentive.]
We offer a competitive and comprehensive benefits package, which includes healthcare, dental coverage, and
retirement savings benefits along with paid holidays, vacation and disability insurance.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
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• ZTD Solution Provider will work within an establish operating model for ZTD GMS Global Systems, overseeing the end to end Deploy, Enhance and Run Operations for regulated laboratory solutions. This includes working with ZTD site-based colleagues, 3rd party solution providers, Zoetis laboratory personnel, designated MSP’s or other support teams, site Quality and VMRD laboratory personnel.
• ZTD System Ownership of global Empower chromatography solution which operates 24x7 and is deployed globally. Primary point of contact between business and ZTD, L3 support for real-time product testing for manufacturing operations, maintain GxP documentation set follow Zoetis Solution Delivery Life Cycle
• ZTD System Ownership of global Softmax Pro GXP and other global laboratory solutions that operate 5x12 locally with same ownership responsibilities mentioned above.
• Support of time critical remediation activities, when necessary, in the event of global service interruptions (eg., Crowdstrike June 2024), regulatory agency audit support, and solution upgrade or enhancement deployments.
• Evaluate and deploy future software and instrument control updates for support systems as needed to stay current on supported operating systems, Oracle and SQL databases, and backend tools such as Citrix and interfaced solutions.
• Support and coordinates ZTD site-based personnel around the globe as necessary to deploy new instrumentation software, solution application upgrades, troubleshooting, and small team of direct reports supporting the solutions.
• Works closely with Managed Service Providers to oversee L1/L2 support activities.
• Merger and Acquisition support for new Zoetis sites and/or site divesture as needed. Manage projects to deploy supported solutions at new locations including the full range of project management activities related to such deployments.
• Manage resources, timelines, and task delivery for the teams comprised of GMS quality, manufacturing, and VMRD, ZTD infrastructure, site servers, and database teams, and vendor assigned deliverables.
• Partner with key stakeholders on annual operating plans related to new initiatives and maintaining existing solutions including identifying required resources, financial needs, and project timelines.
• Administrative duties to include maintaining currency on all compliance and Zoetis required training curricula. Participate on cross-functional laboratory and change review boards, adherence to Zoetis core principals, partner with Digital Data & Analytics teams.