IT Solutions Analyst - CRM at SCHLUTER SYSTEMS L.P.

City of Plattsburgh, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Feb, 26

Salary

0.0

Posted On

25 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Solutions, CRM Systems, Technical Solutions, Application Services, Project Management, Communication Skills, Interpersonal Skills, Process-Driven Environment, Documentation, Feature Implementation, Emerging Technologies, Operational Efficiency, Continuous Improvement, Team Collaboration, Customer Experience, Relationship Management

Industry

Wholesale Building Materials

Description

Description The IT Solutions Analyst is responsible for developing and integrating application services and features that support the organization’s global strategy and vision with focus on customer experience and relationship management. This role translates business needs into scalable, value-driven technical solutions, ensuring alignment with enterprise goals and desired outcomes. The solutions analyst collaborates with teams to configure, implement, and optimize application services that enhance operational efficiency, support innovation, and drive continuous improvement. RESPONSIBILITIES · Design and configure value-driven application features and functionalities that align with business needs. · Develop and implement technical solutions, including hotfixes and bug resolutions, ensuring minimal disruption to operations. · Integrate emerging technologies and innovations into solution engineering to maintain modern relevance and scalability. · Collaborate with operational teams to coordinate and execute feature and service releases. · Support the planning and execution of feature implementations across other global solutions teams. · Coordinate technical service changes in alignment with IT service management practices. · Compose and maintain detailed application service documentation, including system diagrams and user manuals. Requirements Required: · Bachelor’s (BAS) degree in Information Technology, Business Technology, or a related field, or equivalent experience · 5+ years of senior-level experience designing, developing, and administering enterprise-level IT solutions · Hands-on experience with Customer Relationship Management (CRM) systems and concepts · Strong verbal and written communication skills · Fluent in the English language (both written and spoken) · Experience with Advanced technical administration and design for enterprise solutions · Demonstrated ability to work in a structured, process-driven environment · Commitment to following established policies, procedures, and standards · Strong interpersonal skills with the ability to work both independently and within cross-functional teams. · Strong project management skills, with the ability to manage multiple tasks and priorities simultaneously. · Ability to travel both domestically and internationally. Preferred: · Salesforce Certified Advanced Administrator Certification · ITIL 4 Foundations certification · AgilePM Foundation COMPANY BENEFITS · Competitive Compensation · Generous Paid Time Off · 10 Paid Holidays · Medical, Dental & Vision Insurance · Biannual Bonus Program · 401k with Company Match · Company Paid Life Insurance · Annual Reviews and Merit Based Raises · Room for Advancement and Career Growth COMPANY DESCRIPTION Schluter Systems is a family-owned and internationally renowned company that has been rapidly growing over the last 10 years. The Schluter brand is backed by a team of people working together to create a line of innovative products that provide solutions to the tile industry. We’re looking to build our team with individuals who like to think BIG and want to be part of what makes our products extraordinary. We are a company that treats its employees, suppliers, and customers as long-term partners. Where success is built on a win-win philosophy and everyone should benefit. "Profit is not the goal of the business. Profit is the consequence of a job well done" Werner Schluter, Founder Are you interested in a truly unique and special company? Hear from our employees on what it means to be part of the Schluter family: http://www.schluter.com/careers . Then if you’re ready to see life in Orange, talk to us about this career opportunity at Schluter Systems. This pay range reflects the base hourly rate or annual salary for positions in this job grade, with the final offer depending on factors like experience, education, location, and other relevant considerations. Additionally, this role qualifies for extra benefits beyond the base pay range mentioned. At Schluter Systems, we are dedicated to creating an inclusive environment that celebrates diverse perspectives and ensures all individuals are valued and supported, without discrimination based on race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and transfers. All employment decisions at Schluter Systems L.P. are based solely on merit, qualifications, and business needs. #SSIND

Responsibilities

The IT Solutions Analyst develops and integrates application services that support the organization’s global strategy, focusing on customer experience and relationship management. This role involves translating business needs into scalable technical solutions and collaborating with teams to optimize application services.