OVERVIEW

As an IT Solutions Apprentice, you will play a crucial role in providing first-line support to our clients as well as getting involved in working with and deploying AI for various functions.
This is an excellent opportunity to gain hands-on experience in a fast-paced IT environment and develop your skills in various areas of IT support, including Helpdesk Support, Business Applications, and AI & Automation.

EMPLOYEE BENEFITS:

• Spacious, modern offices with break out areas, games console, pool table and arcade machine
• Paid for company social events throughout the year
• An office bar for drinks and refreshments
• Unlimited holiday allowance!
• Comprehensive training and mentorship
• Opportunities for career growth and development
• Exposure to a wide range of IT tasks and projects
• Friendly and supportive work environment.
  Job Types: Full-time, Apprenticeship
  Pay: £15,000.00 per year

Application question(s):

• What IT related experience to you have? (This can include IT related hobbies, and online courses)
• Why are you looking for a career in IT?
• Do you drive with access to your own car?

Work Location: In person
Reference ID: Trul

PLEASE NOTE, THIS IS AN APPRENTICESHIP OPPORTUNITY. IF YOU HAVE A LEVEL 3 OR HIGHER IT RELATED QUALIFICATION, OR EXTENSIVE EXPERIENCE IN A SIMILAR ROLE, WE CAN NOT PROCEED WITH YOUR APPLICATION.

Role: IT Solutions Apprentice
Location: Castle Donington, DE74
Salary: £15,000 p/a
Hours: Monday to Friday, either 08:00 – 16:00 or 9:00 – 17:00 (30 mins lunch)

KEY RESPONSIBILITIES:

• Client Interaction: Handle incoming client calls and provide exceptional customer service.
• First-Line Support: Assist with troubleshooting and resolving basic IT issues, including software and hardware problems.
• Hardware Deployment: Assist with deploying and updating client hardware.
• AI and Business Central Tasks: Support tasks related to AI implementations and Microsoft Dynamics 365 Business Central.
• Documentation: Maintain accurate records of client interactions and support activities.
• Collaboration: Work closely with senior staff to escalate and resolve complex issues.