JOB OVERVIEW:

At Mechdyne, we don’t just provide IT support—we engineer outcomes that matter. Join a global innovator in advanced IT services, immersive visualization, and collaborative technology.
Are you someone who loves IT technology and applying it to achieve larger goals? Do you have a passion for client success and problem-solving? Imagine being part of a top-tier team to tackle IT challenges for globally recognized companies that are changing the world through impactful initiatives. If you’re ready to elevate your career while driving success for a company that makes a difference across the globe, this opportunity is for you!
We are seeking an IT Solutions Lead – Senior Infrastructure & Client Support to aid in spearheading our Level III support operations. You will help ensure that our team provides exceptional support and solves complex IT challenges with precision. Not only will you work closely with our internal team – having the chance to shape them through coaching, training, and mentorship, you will have the opportunity to interact with our external clients, learning about their needs, helping craft and implement solutions to achieve them.

POWER SKILLS YOU’LL BRING:

• Clear and proactive communication with both technical and non-technical stakeholders.
• Deep technical knowledge, including Windows, macOS, iOS, Android, VPNs, MDM, and networking.
• Experience with Palo Alto and Cisco networking equipment (firewall and switch configuration) is a plus
• Strategic mindset with hands-on troubleshooting capability and a process improvement focus.
• Collaborating with confidence, creating a team atmosphere, and fostering an environment where everyone thrives.
• Providing top-notch service, solving problems, and communicating effectively with clients and team members alike.
• Ability to excel when working independently but also knowing the value of teamwork in achieving success.
• The motivation to perform at your best and identify new ways to improve processes and results.

QUALIFICATIONS THAT WILL HELP YOU SHINE:

• Client-focused attitude with a drive to learn, grow, and deliver excellence.
• Experience in IT support roles, with a commitment to growing your skills and reaching your full potential.
• Strong knowledge of Microsoft Office, Outlook, Office365 Exchange Online, Citrix, and a willingness to master them if needed.
• Experience with Active Directory, VPNs, mobile device management, and client-facing solutions will set you apart, yet we embrace those who are eager to develop these skills.
• Proven experience in network engineering, security, and firewall management.
• A passion for staying ahead of new technologies, with a love for learning and sharing knowledge—and we’ll be there to support you in mastering the latest developments.

ABOUT US:

We Value Giving Back: We are proud to help organizations around the world. It’s essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.
Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don’t be a statistic. We encourage all backgrounds to apply.
Our selection process includes personality and aptitude assessments.
Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

SALARY RANGE: $60,000 - $100,000 DEPENDING ON EXPERIENCE AND QUALIFICATIONS.

Job Type: Full-time
Pay: $60,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Compensation Package:

• Profit sharing

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary expectations?
• This position does not provide sponsorship for non-U.S. work visas. Will you require sponsorship now or in the future (e.g., OPT, H-1B, etc.)?

Ability to Commute:

• Naperville, IL 60563 (Required)

Work Location: In perso

• Collaborate with a high-performing team of Level II Service Desk Pros, ensuring exceptional results and alignment with key goals.
• Solve high-impact IT challenges across infrastructure, security, cloud by participating in one-on-one and team meetings, offering insights and support that drive performance and accelerate technical expertise.
• Assist in driving operational excellence via key performance metrics while achieving strategic objectives through process improvement.
• Assist with client implementations, managing documentation, system access, and training to ensure flawless project rollouts.
• Tackle and resolve complex IT challenges across Windows OS, printers, MS Teams, mobile devices, and network issues.
• Engage in continuous growth, taking advantage of ongoing training opportunities to fuel personal development and build strong, lasting relationships with clients.