IT Solutions Officer (SCOPE), CST I, Juba South Sudan at World Food Programme

, , South Sudan -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Systems Implementation, Emergency Support Operations, Cash-Based Transfers, Identity Management, Data Protection, Audit Practices, Field ICT Support, Process Digitalization, Change Management, Leadership, Capacity Building, Stakeholder Coordination, Technical Guidance, Risk Management, Quality Assurance, Innovative Digital Solutions

Industry

Non-profit Organizations

Description

DEADLINE FOR APPLICATIONS 2 December 2025-23:59-GMT+02:00 Central Africa Time (Juba) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: IT Solutions Officer (SCOPE), CST I TYPE OF CONTRACT: International Consultancy (CST level-I) UNIT/DIVISION: TEC DUTY STATION (City, Country): Juba, South Sudan DURATION: 11 Months BACKGROUND AND PURPOSE OF THE ASSIGNMENT Under the general supervision and guidance of the Head of TEC, the consultant will lead the implementation, expansion, and assurance of Digital Assistance Services (DAS) including SCOPE, CODA, Partner Connect, SugarCRM, and related beneficiary management and payment tools across all WFP operations in South Sudan. The incumbent will ensure strategic alignment with WFP’s digital transformation roadmap, operational integration with cooperating partners, and the achievement of efficiency and accountability targets under the Country Strategic Plan (CSP) and coordinating with the Business Stakeholders at the Country Office, Regional. Office and Headquarters level) and collaborating with external parties such as Service Providers, Cooperating Partners and other UN Agencies. ACCOUNTABILITIES/RESPONSIBILITIES: 1.Under the guidance of Head of TEC, manage the implementation and lifecycle management of WFP Corporate Digital Tools (SCOPE, CODA, Partner Connect, SugarCRM, MoDA, etc.) across all operations and cooperating partners. Ensure full operationalization and interoperability of digital tools supporting beneficiary registration, entitlement delivery, and reporting in both emergency and development contexts. Provide expert technical guidance to Activity Managers, CBT/IDM, and field teams to optimize business processes and system utilization. Serve as the focal point for digital assistance coordination across WFP South Sudan functional Units and Activities including Programme, CBT, Nutrition, Supply Chain, RAM, Finance, and MEAL. Collaborate and partner in digital transformation working groups, ensuring governance frameworks, SOPs, and implementation guidelines are standardized and followed. 3. Liaise directly with global team, regional office and global support teams to address technical issues related to digital tools and ensure South Sudan operations are compliant with global assurance, data protection, and audit requirements. 4. Coordinate and contribute to the review of Field Level Agreements (FLAs), ensuring digital assistance requirements, data management standards, and system interoperability obligations are clearly integrated and adhered to by cooperating partners. 5. Analyze pre-deployment ICT needs and develop costed workplans for DAS implementation, ensuring adequate staffing, equipment, and connectivity resources are in place. Oversee risk management, quality assurance, and change control processes across all DAS deployments, ensuring adherence to WFP standards and donor requirements. 6. Design and deliver comprehensive capacity-building plans for WFP and cooperating partner staff, including field-level DAS support teams. Provide direct mentorship and technical supervision to newly recruited IT or field technology officers supporting digital assistance implementation. Promote the adoption of digital literacy initiatives under the WFP “Go Digital” strategy to strengthen national capacities. 7. Contribute to and supervise preparation of operational updates, progress reports, and audit responses related to digital tools performance and compliance. Coordinate system performance reviews, lessons-learned sessions, and continuous improvement actions. 8. Support in identifing, and piloting, and introducting of innovative digital solutions that enhance beneficiary management, accountability, and field connectivity (e.g., Starlink, mobile money integration, biometric validation). Ensure harmonization and scalability of digital tools to meet future operational needs and expansion plans. 9. Perform any other duties assigned by the supervisor DELIVERABLES AT THE END OF THE CONTRACT 1. Fully defined, documented, and approved Standard Operating Procedures (SOPs), workflows, and support packages (Hardware/Software/Services) for all SCOPE and DAS-related activities, including: . Beneficiary identity management (registration, verification, deduplication). SCOPE card management, printing, and distribution workflows. . e-Voucher and retailer-facing processes. . In-kind and cash distribution processes with Financial Service Providers . Field ICT support, troubleshooting escalation, and incident management. 2. All documentation aligned with WFP Global Assurance, Data Protection, and CBT/IDM guidelines. 3. Digital Assistance Solutions including SCOPE, CODA, Partner Connect, SugarCRM, MoDA, and other beneficiary-facing applications are fully rolled out, integrated, and operational in all relevant locations. Implementation support provided to field teams and cooperating partners, with clear adoption of metrics and issue resolution logs. 4. FLA reviews completed with digital requirements integrated (data protection, system responsibilities, reporting obligations, and interoperability). Governance and coordination mechanisms are active and functional (working groups, field support frameworks, audit response systems). Clear partner capacity-building deliverables tracked and documented. 5. Training manual developed and delivered for WFP and Partners namely Co-operating Partners and Financial Service Provider staff on DAS tools. 6. Operational dashboards put in place to monitor system performance, uptime, registration progress, distribution of data integrity, and user adoption levels. Data quality checks completed and documented in line with Global Assurance and internal audit recommendations. 7. Comprehensive Procurement and budget plan for the Product Adoption/Digital Solutions unit for the next year completed, costed, justified, and approved. Alignment ensured with Country Office priorities under the CSP. 8. Detailed implementation plans for all digital solution projects delivered with milestones, resource requirements, and dependencies. Risk and issue logs maintained, regularly updated, and incorporated into management for decision-making. Full post-implementation review and evaluation carried out for at least one major DAS deployment (e.g., SCOPE, CODA, Partner Connect). QUALIFICATIONS & EXPERIENCE REQUIRED: Education: Advanced university degree in Information Systems, Computer Science, Information Technology, Data Science, or a related field or first university degree with additional years of relevant work experience. Experience: - For candidates with a master’s degree or higher: A minimum of 3 years of progressive experience in digital systems implementation, preferably within in complex emergency settings. - For candidates with a bachelor’s degree: A minimum of 5 years of the above experience is require. - Previous experience in emergency support operations and/or in hardship duty stations is essential. Knowledge& Skills: •Demonstrated leadership in implementing and managing multiple corporate level Digital Systems. • Proven experience in coordinating large, multi-stakeholder digital assistance operations involving Cooperating Partners, Financial Service Providers, and government institutions. In-depth understanding of Cash-Based Transfers, Identity Management, and DAS processes, including end-to-end operational workflows, assurance mechanisms, and system interdependencies. • Strong knowledge of Assurance Frameworks, Data Protection and Privacy policies, and audit practices. • Hands-on experience managing field-level digital deployments including connectivity, asset management, and field ICT support. • Experience leading big cross-functional teams and supervising technical personnel under geographically dispersed operations. • Familiarity with operational environment in South Sudan or similar high-risk contexts is a significant asset. • Experience in process digitalization, automation, and change management initiatives is highly desirable. Languages: Fluency (level C) in English language WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable). Once your profile is completed, please apply, and submit your application. Please make sure you upload your professional CV in the English language Kindly note the only documents you will need to submit at this time are your CV and Cover Letter Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application Only shortlisted candidates will be notified All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service. If you used to have an account on our previous platform, please note that you will need to create a new account for future applications. However, this change will not affect any ongoing recruitment processes. To ensure that WFP is able to deliver on its mandate, a range of contract types exist depending on the duration and nature of work. Find out more here. Our greatest strength is the people working around the world providing access to nutritious food and promoting lasting solutions to those we serve. WFP provides its staff with meaningful and impactful careers, continuous learning and training, and a multicultural and stimulating work environment. WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability. The United Nations World Food Programme is the 2020 Nobel Peace Prize Laureate. We are the world’s largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Read more about WFP’s history here, and WFP’s mission here Want to hear what it’s like working for WFP? Check out our newsletter highlighting the career stories of our passionate staff here: Pathway to WFP | LinkedIn Integrity, collaboration, commitment, humanity, inclusion. These values inspire everything we do every day, allowing us to work towards a world with zero hunger. You can read more about the values here. Our behaviour guides us in how we accomplish our mission. All WFP employees are expected to demonstrate the standards of behaviour described in the WFP Leadership Framework. Learn more about the WFP Leadership Framework here. WFP is aware of fictitious employment offers being circulated via email or originating from online job boards. Many of these schemes consist of an alleged offer of employment or contract with WFP in return for the payment of fees or providing personal or banking information. Read more.

Responsibilities

The IT Solutions Officer will lead the implementation and management of digital assistance services across WFP operations in South Sudan. This includes ensuring operational integration with partners and achieving efficiency targets under the Country Strategic Plan.