Put simply, we set the standards by which everything is measured. In doing so, the National Physical Laboratory is helping to combat issues on a global scale such as climate change, curing diseases and the development of cutting-edge communications technology. Information Technology underpins everything here. At NPL, we touch ordinary lives in extraordinary ways and you could too.
In this work-based training programme you’ll work towards a Level 3 apprenticeship as an IT Solutions Technician.
Primarily based within the Service Desk team with work experience within the Science Support, Infrastructure & Networks teams within NPL’s IT Services department. You will provide first line support to end users and scientists and support for IT projects gaining a real understanding of all aspects of IT. The role requires a high degree of team working and end user interaction to provide great customer service. You’ll also be offered training to improve your communication skills, time management, team working and presentation skills.

AS A IT SOLUTIONS TECHNICIAN APPRENTICE, YOU WILL GAIN EXPERIENCE IN:

• IT Service Desk providing help and support to end users on the phone, email and in person
• Diagnosing, researching and resolving PC related hardware and software issues
• Setting up PCs and laptops and installing software
• Operating Systems – Windows/Linux
• Network administration of data and VOIP systems
• Administering server applications including Email, Database and backup systems
• Support and administration of financial / business applications
• Assisting with the delivery of projects
• Microsoft Office 365 and Cloud services
• Unified Communication technologies
• Cybersecurity and awareness programmes
• Service management and reporting

Please refer the Job description for details