JOB SUMMARY

In this role, you will serve as a crucial point of contact for resolving technical issues and ensuring that our clients receive top-tier support. With a deep understanding of IT infrastructure, software troubleshooting, and customer service, you will tackle advanced technical challenges. If you have a passion for problem-solving and a strong technical background, this is an exciting opportunity to make a significant impact.

Responsibilities;

• Install and manage on-premise, datacenter and Cloud Infrastructure in Azure and GCP
• Install and maintain Windows Active Directory infrastructure
• Administer Linux and Mac environments
• Provide managed services support including patching, asset management, licensing and monitoring emails and operational alerts
• Install and configure new servers, workstations, and other IT equipment.
• Develop and maintain technical documentation of systems and network.
• Track, prioritize and document requests using an IT support request system.
• Perform ticketing and time entry in centralized invoicing systems
• Provide documentation and standardization of work, procedures and policies
• Deliver projects end to end, including effective communication with customers
• Lead and develop technology initiatives.
• Perform activities as a field technician including infrastructure cabling.

Experience;

• Required Degree or Diploma in a computer related field (Computer Science or Information Systems);
• Understand local area networking and setting up and configuring end user devices
• Strong knowledge of Windows Active Directory
• Experienced in on-premise environments using VMware, HyperV and KVM
• Scripting automation and management tasks in Powershell or Python
• Knowledge of configuring network switches, firewalls and routers
• Experience with setting up and maintaining Linux environments
• Experience min 3+ years working in desktop and server support

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PERSONAL ABILITIES

You have excellent communication skills, both verbal and written.
Ability to create clear, concise, client-facing communications.
You are able to deal with emergencies with calm
You are motivated to learn new skills and work hard every day
Be easy to get along and enjoy working in a team
Job Type: Full-time
Pay: $45,000.00-$60,000.00 per year

Benefits:

• Extended health care

Schedule:

• Monday to Friday

Education:

• Bachelor’s Degree (preferred)

Licence/Certification:

• Driving Licence (required)

Location:

• Saskatoon, SK (preferred)

Work Location: In person
Expected start date: 2025-04-2

• Install and manage on-premise, datacenter and Cloud Infrastructure in Azure and GCP
• Install and maintain Windows Active Directory infrastructure
• Administer Linux and Mac environments
• Provide managed services support including patching, asset management, licensing and monitoring emails and operational alerts
• Install and configure new servers, workstations, and other IT equipment.
• Develop and maintain technical documentation of systems and network.
• Track, prioritize and document requests using an IT support request system.
• Perform ticketing and time entry in centralized invoicing systems
• Provide documentation and standardization of work, procedures and policies
• Deliver projects end to end, including effective communication with customers
• Lead and develop technology initiatives.
• Perform activities as a field technician including infrastructure cabling