IT SPECIALIST – 1ST & 2ND LINE (M/F/D)

Location: 80807 München / Deutschland
Job ID: 21745
We are searching intelligent and innovative employees. If you are interested in working for a dynamic company with flat hierarchy, we look forward to receiving your application.

• Provide 1st and 2nd line technical support to on-site end users, including issue diagnosis, troubleshooting, and resolution for hardware, software, and network-related problems
• Install, configure, patch, upgrade, and maintain operating systems and application software. iOS, Windows
• Handle hardware failures, replacements, installations, and configuration loading for laptops, desktops, peripherals, and other office IT equipment
• Support and administer Microsoft Active Directory, Microsoft 365, Teams, and Exchange and Administer and support conference room A/V systems and VPN access
• Ensure timely updates and resolution of IT tickets using the internal ITSM tool, in line with defined SLAs
• Support IT asset management, including tracking, inventory maintenance, and lifecycle documentation
• Provide professional, user-friendly communication and guidance to non-technical staff regarding IT requests and issues