IT Specialist at Abt Global

Kigali, Kigali City, Rwanda -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Management, Desktop Support, Laptop Support, Software Patching, Hardware Troubleshooting, Remote Access Tools, ServiceNow Ticketing, Network Administration, Internet Connection Support, File Server Backups, Workstation Inventory, Asset Records Management, Disaster Recovery Planning, Group Policies, File Permissions, Cyber Security, MS Office Training

Industry

Business Consulting and Services

Description

The Opportunity Under the supervision of the Finance and Administration Manager, the IT Specialist will establish, manage, and maintain the project’s computer network at all operational locations. Project Description The U.S. President’s Malaria Initiative (PMI) Evolve Project was awarded to Abt Global on December 19, 2022. The purpose of this contract is to support PMI with the planning, implementing, and monitoring of life-saving malaria vector control programs, including insecticide-treated net (ITN) distribution, indoor residual spraying (IRS), and essential entomological monitoring required to make vector control decisions and monitor threats. Core Responsibilities Perform desktop and laptop computer support, including performing routine preventive maintenance, installing software patches and upgrades, and troubleshooting hardware or software problems in-person, by phone or using remote access tools. Track and process all project staff IT Support incidents, requests and tasks using the ServiceNow ticketing tool. Manages the project’s computer network, coordinating with Abt IT regional staff and/or vendors, as well as IT staff in the US. Ensure a stable, consistent office internet connection throughout the site office, report any issues and work with ISP to resolve them. Ensure file server backups are completed successfully (if applicable) Maintain ‘Workstation Inventory List’, tracking the physical inventory of all equipment (PC’s, laptops, printers, etc.), and update the Asset Records on Monthly basis on ServiceNow. Provide technical support for the resolution of major outages, network, or system failures such as but not limited to server crashes, firewall failures, virus attacks, etc.). Image, reimage, configure, and join Abt laptops to the domain. Create (and update as required) a Disaster Recovery Plan for the office. Assist in management of Group Policies and file permissions for project users and groups. Ensure each Abt system has valid certificates and up-to-date security tools, and that all staff members adhere to Cyber Security rules and processes. Attend and participate in monthly IT conference call with International IT Management (All IT Managers’ Monthly Meeting), 1x1 meetings and any other meetings. Identify and communicate process improvements which will allow site staff to increase their efficiency and productivity. Monitor relevant logs and perform necessary operations to ensure the proper state of IT systems. Provide basic training to users on MS Office products. Provide support to monitoring and evaluation and other program teams as necessary during program activities and campaigns. Other duties as assigned What We Value Minimum Qualifications High School + 2 years Preferred Qualifications Bachelor's degree in computer science, computer programming, or another IT-related field At least 2 years of relevant professional experience in IT network administration in a Windows environment, including internet access support. Ability to manage and provide technical oversight to junior programmers and consultants. The ability to work independently with general supervision. Follows established policies and procedures The ability to work well in collaboration with project SMT team, VIPs, executives, stakeholders, and technical advisors. Experience in using IT Support Ticketing Tools, ex: ServiceNow. Work experience in NGOs or International organizations is a plus. Fluency in English We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits and professional development. Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment. Minimum Qualifications High School Diploma + Two years of relevant experience, or Associates Degree Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply. Disclaimer: Abt Associates will never ask candidates for money in exchange for an offer of employment.

Responsibilities

The IT Specialist will establish, manage, and maintain the project’s computer network across all operational locations, providing routine desktop/laptop support and troubleshooting hardware/software issues. Key duties include tracking IT incidents via ServiceNow, managing network stability, ensuring backups, maintaining inventory, and developing a Disaster Recovery Plan.