Job Description
Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca.
To view our Land Acknowledgment, please click here.
The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, contract IT Specialist/Coordinator to work in the Information Management Group (IMG). Reporting to the Senior Manager, IT Operations and Service Delivery, the IT Specialist/Coordinator will be responsible for supporting and enhancing CAMH’s IT infrastructure, with a focus on Microsoft Intune, Autopilot, SharePoint, OneDrive, M365, Azure/GCP Cloud Technologies and virtualization technologies like Citrix, VMWare, and Hyper-V.

Job Requirements

• A university degree in a computer-related field combined with relevant work experience.
• Proficiency in Microsoft Intune, Autopilot, SharePoint, OneDrive, M365, Azure/GCP Cloud technologies, and virtualization technologies like Citrix, VMWare, and Hyper-V.
• Experience with Microsoft Teams Administration, SharePoint and Exchange Online Administration, and M365 Security & Compliance Center.
• Knowledge of Power Apps, Power Automate, Power BI, and PowerShell
• Familiarity with distribution lists, security groups, and M365 Groups
• Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
• Excellent written and verbal communication skills.
• Ability to work well in a fast-paced, dynamic team environment with clients and staff from diverse backgrounds.
• Bilingualism (French/English) and/or proficiency in another language is considered an asset.
• Certification in one or more of these areas of technologies is considered an asset.
• Working knowledge of Cisco Switching/Routing, Telephony and Wireless technologies would be considered an asset

• Project Coordination: Oversee and coordinate IT projects/tasks, ensuring they are completed on time. This includes planning, scheduling, and managing the implementation.
• Technical Support: Provide technical support and troubleshooting for hardware, software, and network issues related to Microsoft Intune, AutoPilot, SharePoint, OneDrive, M365, Azure/GCP Cloud technologies and virtualization technologies like Citrix, VMWare, and Hyper-V. Ensure that IT systems are running smoothly and efficiently.
• Vendor Relationship: Coordinate relationships with IT vendors and service providers. This includes negotiating contracts, ensuring service level agreements (SLAs) are met, and coordinating with vendors for maintenance and support.
• Documentation: Maintain detailed documentation of IT systems, processes, and procedures. This includes creating user guides, technical manuals, and system documentation.
• Training / Knowledge Transfer: Coordinate training sessions for other IT staff within IMG on new technologies and systems. Ensure that IT staff are up-to-date with the latest IT tools and practices.
• Security Management: Implement and ensure IT security policies and procedures are followed. Ensure that data is protected and that the organization complies with relevant regulations and standards.
• Asset Management: Track and manage IT assets, including hardware and software inventory. Ensure that assets are properly maintained and replaced as needed.
• Collaboration: Work closely with other departments to understand their IT needs and provide solutions that support their goals. Act as a liaison between IT and other business units.

Job Requirements

• A university degree in a computer-related field combined with relevant work experience.
• Proficiency in Microsoft Intune, Autopilot, SharePoint, OneDrive, M365, Azure/GCP Cloud technologies, and virtualization technologies like Citrix, VMWare, and Hyper-V.
• Experience with Microsoft Teams Administration, SharePoint and Exchange Online Administration, and M365 Security & Compliance Center.
• Knowledge of Power Apps, Power Automate, Power BI, and PowerShell
• Familiarity with distribution lists, security groups, and M365 Groups
• Experience maintaining a thorough understanding of existing and emerging Microsoft 365 core technologies.
• Excellent written and verbal communication skills.
• Ability to work well in a fast-paced, dynamic team environment with clients and staff from diverse backgrounds.
• Bilingualism (French/English) and/or proficiency in another language is considered an asset.
• Certification in one or more of these areas of technologies is considered an asset.
• Working knowledge of Cisco Switching/Routing, Telephony and Wireless technologies would be considered an asset.

Please Note: This full-time, 1-year contract position is part of the OPSEU Bargaining Unit.