IT Specialist at Edgewood Tahoe Resort

Stateline, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Administration, Network Administration, Microsoft 365, Cybersecurity, POS Systems, PMS Systems, Wi-Fi Troubleshooting, Active Directory, Server Infrastructure, Incident Response, Disaster Recovery, VPN Connectivity, Technical Documentation, Endpoint Protection, Hardware Support, Hospitality Technology

Industry

Travel Arrangements

Description

Position Summary: We are seeking a highly skilled and service-oriented IT Specialist to support the daily technology operations of Edgewood Tahoe Resort. This role is responsible for maintaining exceptional IT performance across guest-facing systems, administrative operations, and hospitality technology platforms while delivering white-glove support consistent with Forbes luxury service standards. The ideal candidate combines strong technical expertise with professionalism, discretion, and a hospitality-first mindset. Essential Functions: * Ensure continuous availability and optimal performance of mission-critical systems, including Front Office Property Management Systems, High-Speed Internet Access, PABX, and Food & Beverage Point-of-Sale (POS) systems, operating 24/7. * Develop implement, and maintain user procedures, technical documentation, and hardware/software training for end users across all supported systems. * Perform Systems Administration tasks, including user and group account management, access control configuration, troubleshooting authentication issues, and maintaining accurate on-site technical documentation. * Support server infrastructure management through system monitoring, performance optimization, operating system upgrades, patch management, and troubleshooting. * Provide technical support for enterprise applications, including back-office systems, sales and catering platforms, human resources applications, and other property-related business systems. * Deliver comprehensive IT support services, including outage diagnosis, incident response, troubleshooting, service restoration, and endpoint protection/antivirus management. * Ensure compliance with organizational IT standards and best practices, including adherence to Edgewood Core Technology Standards. * Participate in property-level and corporate-driven technology deployments, upgrades, migrations, and implementation projects. * Maintain advanced knowledge of desktop operating systems, enterprise applications, software deployment, updates, and patch management processes. * Provide direct technical support to guests, conference rooms, meeting spaces, and event services to ensure seamless technology operations. * Administer and support Microsoft 365 services, VPN connectivity, collaboration platforms, and enterprise communication tools. * Assist in executing system backup, disaster recovery, and business continuity procedures to ensure data integrity and operational resilience. * Provide on-call and 24/7 technical support for mission-critical systems and infrastructure. * Support network infrastructure and security operations, including Active Directory administration, server maintenance, wired and wireless network management, firewall administration, web security, failover solutions, and multi-homing technologies. * Perform other related duties as assigned to support the success of the team and business Qualifications and Skills: * Ability to work flexible schedules, including nights, weekends, and holidays. * Strong problem-solving and communication skills. * A minimum of 3 years of IT support or systems administration experience. * Strong Knowledge of Windows operating systems, Microsoft 365 , Network administration, POS and PMS systems, Wi-Fi troubleshooting , Cybersecurity fundamentals. * Good interpersonal and relationship-building skills. * Experience in hospitality or resort environments preferred. Physical Requirements: * Must be able to safely lift, move, and stack items weighing up to 40 lbs. * Able to perform physical tasks, including bending, lifting, and standing for extended periods.

Responsibilities

Maintain and optimize mission-critical IT systems, including POS, PMS, and network infrastructure, to ensure 24/7 operational availability. Provide high-end technical support to guests and staff in alignment with luxury hospitality service standards.