EDUCATION AND EXPERIENCE REQUIREMENTS:

• 3 years of professional IT experience
• A+ Certified preferred
• Windows Server and OS experience
• Network firewalls, switches and wireless ap experience
• VOIP and associated technology experience
• Bachelor’s degree in computer science
  Bring your expertise to EDSI where you will be able to live our core values every day: Show Up, Smile and Support

• Expect to travel 3-4 days a week within the Gulf Coast Region between a total of 9 locations
• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Oversee the daily performance of computer systems and their users
• Maintain the expected security level of all devices and accounts in accordance to EDSI and state policies and regulations
• Set up equipment for employee use, such as projectors, speakers and other media peripherals
• Utilize the EDSI IT ticketing system to track and manage open and outstanding IT issues
• Confer with staff, users, and management to establish requirements for new systems or modifications
• Ideate with staff and identify innovations and efficiency related to technical processes within each office
• Create training materials, procedures, best practices and help sheets in order to train users in the proper use of hardware and software
• Work with the vendor or manufacturer of a company to order or replace products
• Prepare evaluations of software or hardware, and recommend improvements or upgrades
• Inventory all IT related items used, purchased and disposed of
• Keep all software patched and up to date
• Modify and customize commercial programs for internal needs
• Answer users’ and employees’ inquiries regarding computer software and hardware operations to resolve problems
• Observe network traffic and computer usage
• Monitor and manage network and domain issues, updates and modifications
• Be available to help with server installations, changes and patches
• Follow the best practices, guidelines and regulations imposed by EDSI
• Show up, Smile and Support!
  Qualifications: