ABOUT US:

ESP Global Services is at the forefront of delivering exceptional IT support and infrastructure solutions. Since 1992, we’ve been providing 24/7 global IT support to clients in industries like aviation, where speed, security, and efficiency are crucial. We pride ourselves on delivering top-tier service with our multi-lingual service desk and on-site teams, managing over 1,000 tickets daily for clients worldwide. With ISO 9001 certification and a commitment to exceeding customer expectations, ESP is a place where talent thrives.
We are now looking for a passionate and driven IT/Mobile Specialist Engineer to join our dynamic Aviation Team at Stansted Airport.
If you’re someone who thrives in a fast-paced environment, loves technology, and is dedicated to delivering outstanding customer service, then we want to hear from you!

What You’ll Be Doing: As an IT Specialist Engineer, you’ll be at the heart of the action, providing critical support across multiple ESP locations while working directly with state-of-the-art aviation technology. Here’s a snapshot of what you’ll be responsible for:

• First-Class Support: Provide first, second, and third-line support for specialist airport equipment, ensuring seamless operations and high availability.
• Problem Solving: Identify recurring incidents and provide root-cause analysis to implement permanent fixes, making the system more reliable and efficient.
• Proactive Maintenance: Regularly perform “floor-walking” and visual checks, proactively identifying and resolving issues before they impact operations. Engage with on-site officers to ensure smooth daily operations.
• Incident Management: Take ownership of incident escalations and work with the team to ensure swift resolutions, meeting contractual service levels.
• Training & Support: Provide on-site training and assistance to ESP teams across various locations, ensuring that best practices are followed and knowledge is shared.
• Data-Driven Decisions: Analyze fault data and contribute to the continuous improvement of ticket processing systems.
• Global Travel: Occasionally travel for business requirements, giving you the opportunity to work in diverse and dynamic locations.
• Working hours: 09:00 - 17:30 + On-Call (£20 per night)

What We’re Looking For: To be successful in this role, you’ll need a blend of technical expertise and excellent interpersonal skills. Here’s what we’re after:

• Experience: 3-5 years in a mechanical operations/IT field engineer role, with hands-on experience supporting hardware and software.
• Technical Knowledge: Strong understanding of IT hardware, Microsoft Desktop software, and network fundamentals.
• Problem-Solving: Excellent diagnostics and troubleshooting skills—if there’s a problem, you’ll find a solution.
• Adaptability: Self-motivated, flexible, and always ready to embrace new challenges and technology.
• Communication: Clear, concise, and professional communication skills, both written and verbal.
• Security: You’ll need to obtain SC clearance (if not already cleared).
• Driving Licence: A full UK driving licence and a valid UK passport for occasional business travel.

Physical Requirements: This role requires a hands-on approach, and you should be comfortable with physical tasks such as:

• Lifting or pushing 20-50 pounds of equipment.
• Standing or kneeling for extended periods.
• Using mechanical tools (e.g., screwdrivers, wrenches, pliers, drills).

What We Offer: We believe in rewarding talent and offering opportunities for growth. Here’s what you’ll enjoy as part of the ESP family:

• Competitive Salary: A solid base salary with the opportunity for growth.
• Benefits Package: Matching pension, life assurance, and access to ongoing career development.
• Training & Development: Continuous learning and career advancement opportunities to help you grow in your field.
• Global Exposure: The chance to work with cutting-edge technology in an international environment.

Why Join ESP Global Services? At ESP, we believe that our people are our greatest asset. We foster a culture of collaboration, innovation, and excellence. As a managed service provider, we take pride in delivering exceptional IT support to the aviation industry, ensuring efficiency, security, and reliability. If you’re looking for a career where your expertise and passion for technology will be truly valued, ESP is the place for you.

What You’ll Be Doing: As an IT Specialist Engineer, you’ll be at the heart of the action, providing critical support across multiple ESP locations while working directly with state-of-the-art aviation technology. Here’s a snapshot of what you’ll be responsible for:

• First-Class Support: Provide first, second, and third-line support for specialist airport equipment, ensuring seamless operations and high availability.
• Problem Solving: Identify recurring incidents and provide root-cause analysis to implement permanent fixes, making the system more reliable and efficient.
• Proactive Maintenance: Regularly perform “floor-walking” and visual checks, proactively identifying and resolving issues before they impact operations. Engage with on-site officers to ensure smooth daily operations.
• Incident Management: Take ownership of incident escalations and work with the team to ensure swift resolutions, meeting contractual service levels.
• Training & Support: Provide on-site training and assistance to ESP teams across various locations, ensuring that best practices are followed and knowledge is shared.
• Data-Driven Decisions: Analyze fault data and contribute to the continuous improvement of ticket processing systems.
• Global Travel: Occasionally travel for business requirements, giving you the opportunity to work in diverse and dynamic locations.
• Working hours: 09:00 - 17:30 + On-Call (£20 per night

What We’re Looking For: To be successful in this role, you’ll need a blend of technical expertise and excellent interpersonal skills. Here’s what we’re after:

• Experience: 3-5 years in a mechanical operations/IT field engineer role, with hands-on experience supporting hardware and software.
• Technical Knowledge: Strong understanding of IT hardware, Microsoft Desktop software, and network fundamentals.
• Problem-Solving: Excellent diagnostics and troubleshooting skills—if there’s a problem, you’ll find a solution.
• Adaptability: Self-motivated, flexible, and always ready to embrace new challenges and technology.
• Communication: Clear, concise, and professional communication skills, both written and verbal.
• Security: You’ll need to obtain SC clearance (if not already cleared).
• Driving Licence: A full UK driving licence and a valid UK passport for occasional business travel

Physical Requirements: This role requires a hands-on approach, and you should be comfortable with physical tasks such as:

• Lifting or pushing 20-50 pounds of equipment.
• Standing or kneeling for extended periods.
• Using mechanical tools (e.g., screwdrivers, wrenches, pliers, drills)