Full job description

We offer you this

a secure workplace in our open-plan office building

high-quality, up-to-date technical equipment

modern, ergonomically equipped workplaces

an attractive salary

additional company pension scheme

company-sponsored supplementary health insurance

company accident insurance

a brilliant team in a family-like working atmosphere

flat hierarchies and short decision-making processes

regular training opportunities and manufacturer certifications

varied and challenging projects

annual, exceptional team events

ample parking

Employee discounts

company mobile phone

Company car when operationally necessary

a quiet room as a retreat for focused work

a private barbecue area including high-quality equipment

Soak up the sun and work on our large sun terrace

Full-time | On-site | Bitburg

IT Support Dispatcher (m/f/d)

We are IT Fabrik Systemhaus GmbH & Co. KG. We help companies to get their IT systems in top shape, and are now looking for someone to take charge of everything: on the phone, in the ticketing system and in the scheduling of our technicians.

Your tasks

• You are often the first voice our customers hear on the phone: You take down fault reports and inquiries, briefly clarify the problem and ensure that it ends up with the right technician.
• You spend a lot of time on the phone – with customers, with technicians in the field, to coordinate appointments, reschedule or react at short notice if something changes.
• You schedule the deployments of our technicians so that everyone is in the right place at the right time.
• You keep track of incoming tickets and manage them through our system.
• You will perform central services in the building: You will answer calls at the switchboard, open the door for visitors and suppliers, and be the first point of contact at reception.
• You contribute ideas when you notice where we can better organize processes or resources.

System requirements for you

• You have a commercial education and ideally some experience in logistics planning.
• You enjoy talking on the phone, speak clearly and kindly – ​​even when several lines are flashing at the same time.
• You are a natural organizer and keep track of things even in stressful moments.
• You work in a structured manner, enjoy communicating, and feel comfortable in a team.
• You are proficient in using PCs and Microsoft programs, love IT and can quickly learn new applications.
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