IT Specialist at Get Air Trampoline Parks

South Ogden, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

28.0

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Help Desk, POS Systems, Network Support, Troubleshooting, Customer Service, Documentation, Windows Operating Systems, Networking Principles, IP Security Cameras, Raspberry Pi, Linux, Scripting, Ticketing Systems, Hardware Support, Problem Solving

Industry

Entertainment

Description

Description Full Time Position Hourly Range: $24-$28/hour This is an on-site role in Ogden, UT About Get Air Management Get Air Management powers the global success of Get Air Indoor Trampoline Parks, a leading brand with over 70 locations in the U.S. and Canada. Technology is at the heart of our park operations, ensuring everything from ticket sales to park safety runs smoothly. Join our team to shape the future of our brand through cutting-edge technology! Position Overview We are seeking a motivated and hands-on IT Specialist to join our team. The ideal candidate is a proactive problem-solver responsible for maintaining and supporting our in-park technology infrastructure. This role is critical to our daily operations, focusing on the configuration and support of Point of Sale (POS) systems, network hardware, IP security cameras, and custom Raspberry Pi devices. You will be the first point of contact for technical assistance for our employees, ensuring all technology systems operate smoothly and efficiently. Benefits include comprehensive health, dental, and vision insurance, Paid Time Off (PTO) and holiday pay, 401(k) retirements plan, and free access to Get Air Trampoline Parks. Requirements Key Responsibilities POS System Management: Deploy, configure, and maintain POS computer hardware, software, and peripherals (e.g., receipt printers, barcode scanners, credit card terminals). Troubleshoot and resolve POS-related issues in a timely manner to minimize operational downtime. Perform routine software updates and system upgrades. Network & Infrastructure Support: Provide support for local area networks (LAN), including switches, routers, and wireless access points. Troubleshoot network connectivity issues for all onsite devices. Assist in the installation and termination of network cabling (Ethernet). Device & Hardware Support: Install, configure, and troubleshoot IP security cameras and Network Video Recorder (NVR) systems. Deploy and provide ongoing support for Raspberry Pi devices used for digital signage or other custom applications. Provide general help desk support for all end-user hardware, including desktops, laptops, printers, VOIP phones, and mobile devices. User & System Administration: Respond to support requests and service tickets, documenting all issues and resolutions in our ticketing system. Provide technical support to end-users via phone, email, and in-person. Assist with user account management. Create and maintain clear, concise documentation for systems, processes, and user guides. Required Qualifications 1-3 years of experience in an IT support, help desk, or similar role. Strong hands-on experience troubleshooting and repairing PC hardware. Solid understanding of Windows 10/11 operating systems. Foundational knowledge of networking principles, including TCP/IP, DNS, and DHCP. Excellent problem-solving skills and the ability to work independently. Strong customer service orientation and excellent communication skills. Ability to lift and move equipment up to 50 lbs. Preferred Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Direct experience supporting and configuring retail POS systems Experience with IP security camera systems and NVR/DVR software. Familiarity with Raspberry Pi devices and a basic understanding of Linux command-line interface. Industry certifications such as CompTIA A+ or Network+. Experience working with a help desk ticketing system (e.g., Jira, Zendesk, ServiceNow). Basic scripting knowledge (PowerShell, Bash) is a plus.

Responsibilities

The IT Specialist will maintain and support the in-park technology infrastructure, focusing on POS systems, network hardware, and security devices. This role involves troubleshooting technical issues and providing assistance to employees to ensure smooth operations.