Purpose: This full-time 35-hour/week position is a crucial member of an organization’s IT department, responsible for maintaining and optimizing IT infrastructure, providing technical support, and contributing to system improvements. This role bridges the gap between entry-level positions and senior roles, requiring a blend of technical skills and independent problem-solving abilities. They are expected to troubleshoot complex issues, contribute to projects, and often collaborate with various teams.

EDUCATION/EXPERIENCE:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 3+ years of experience in IT support, system administration, or a related role preferred.
• Proficiency with operating systems (Windows, macOS), Microsoft 365 administration, and endpoint management tools.
• Strong knowledge of networking concepts (TCP/IP, LAN/WAN, VPN, firewalls) and protocols.
• Experience with scripting or automation tools (e.g., PowerShell) is a plus.
• Familiarity with security tools, backup platforms, and imaging software.
• Relevant certifications, such as CompTIA Network+, CompTIA Security+, or Microsoft Certified Solutions Associate (MCSA) are a plus.
• Experience with ticketing systems like ServiceNow, Freshservice, or Zendesk.
• Experience with SQL Server 19 or better.
• Experience with and practical application of Artificial Intelligence in a business setting.
• Experience in website design.

PHYSICAL REQUIREMENTS:

• Work is performed in both office and community settings.
• Must be able to attend meetings or events at various ACHA and community locations.
• Must be capable of working in environments that may be hot, cold, damp, or dusty.
• Requires sufficient manual dexterity for operating standard office equipment (e.g., computer, phone, calculator).
• Must be able to lift and handle small office items such as files, reports, and supplies.
  If you require assistance when completing the employment application or you anticipate a need for accommodation during the selection process due to a disability, then please contact the Human Resources Department at 412-402-2436 or HR@achsng.com.
  As a condition of employment, the candidate must successfully pass a post-offer physical examination, drug screen, and background security review with regular full-time employment being contingent upon successful completion of a probationary perio

Please refer the Job description for details