ID Logistics is a leading international contract logistics company with operations in more than 19 countries worldwide providing innovative supply chain solutions for some of the world’s largest retailers and manufacturers. As the first site in Canada, our focus is on operational excellence, safety, and customer satisfaction, with a strong commitment to teamwork, innovation, and continuous improvement.
ID Logistics Canada – XYY1 in Ajax, ON is looking for a IT Specialist to join our growing team. Reporting to the IT Manager the IT Specialist will be responsible for the following:

QUALIFICATIONS:

· 1 to 2 years of study in higher education or equivalent by experience
· Minimum 1-2 years of work experience in a similar position
· Knowledge in data collection, analysis and reporting
· Can make good use of communication and information technologies
· Ability to manage the customer relationship
· Excellent organizational and communication skills

· Provides technical support to end users, quickly addressing hardware, software, and network issues.
· Installs, configures, and maintains computer systems, software, and peripherals.
· Responds to service requests and incidents through various channels, ensuring that issues are resolved quickly.
· Documents technical issues and resolutions in a ticketing system for tracking and analysis.
· Collaborates with IT teams to effectively resolve complex technical issues.
· Performs routine maintenance tasks such as updates and virus scans to enhance security.
· Helps set up new workstations, printers, and mobile devices.
· Provides training to users on cyber security policies, procedures and best practices.
· Collects and analyzes feedback to improve processes and services.
The above responsibilities describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibility, duties and skills required for this position. Additional duties may be assigned as needed.