We seek a skilled and versatile IT Technician who is comfortable providing Tier 1 and Tier 2 support with a strong aptitude for system administration, managing projects, and prioritizing tasks. The ideal candidate will have at least 5 years of experience in IT support and will be responsible for troubleshooting, maintaining, and improving our IT systems. In addition to handling day-to-day technical issues, the IT Technician will play a key role in managing our Mobile Device Management (MDM) solution, administering group policy, and assisting with server management.

REQUIRED SKILLS & QUALIFICATIONS

• 5+ years of hands-on experience in IT support (Tier 1 & 2).
• Strong knowledge of Windows Server operating system.
• Experience with Mobile Device Management standards and configuration.
• A solid understanding of networking concepts such as DNS, DHCP, and Wi-Fi connectivity.
• Strong troubleshooting skills with hardware, software, and network systems.
• Experience with Windows, macOS, and Operating Systems troubleshooting.
• Experience with virtualization technologies (e.g., VMware, Hyper-V).
• Experience with cloud platforms (e.g., AWS, Azure).
• Experience with backup technologies such as Veeam.
• Ability to handle multiple tasks and projects simultaneously with strong attention to detail.
• Excellent communication and customer service skills.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Attention to detail and accuracy in all work tasks.

KEY RESPONSIBILITIES

• Provide prompt and effective support for internal users across multiple time zones, including troubleshooting hardware, software, and network issues.
• Administer and support MDM via Intune and Apple Business Manager for global BYOD and company-owned devices.
• Design and implement Group Policy Objects to support configuration standards across the organization.
• Assist with the setup, configuration, and maintenance of IT equipment (computers, printers, servers, etc.).
• Participate in special projects, including system upgrades, network deployments, and hardware installations.
• Lead and execute implementation projects such as new software rollouts or system migrations.
• Collaborate with the IT team to improve processes, security, and efficiency within the organization.
• Document all troubleshooting steps, procedures, and solutions in a ticketing system.
• Monitor and maintain system performance, ensuring uptime and reliability.
• Provide training and guidance to end-users on new systems or software implementations.