Job Title: IT Specialist II (Part-Time)
Location: Remote
Salary: Depending on experience
About Us: We are a dedicated server and infrastructure company that provides top-notch IT solutions and support to our customers. We pride ourselves on our commitment to excellence and customer satisfaction. We are looking for a dedicated and skilled IT Specialist to join our team part-time.

POSITION OVERVIEW:

We are seeking a part-time professional with a strong understanding of enterprise servers and their integration within data center infrastructure. The ideal candidate will have strong IT technical abilities, experience in facilitating server setup and managing customer accounts, proven ability to manage customer-facing interactions effectively, and demonstrate prior experience in a data center environment. We are looking for an organized and proactive IT Specialist to manage and resolve a variety of customer and internal IT support tasks. This role is essential to ensuring smooth operations and high levels of customer satisfaction.

COMPUTER SKILLS:

Prior history/experience interfacing with datacenter remote hands to troubleshoot and resolve hardware issues
Familiarity with enterprise hardware, SuperMicro, Dell, HP, etc. and remote troubleshooting of this equipment
Microsoft Office Suite
Linux/Unix OS server administration, Windows server administration
Knowledge of web development, PHP, and databases is beneficial for website updates and related tasks.

QUALIFICATIONS:

• 5+ years proven experience in IT support working with a dedicated server/infrastructure provider.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and prioritize effectively.
• High attention to detail and organizational skills.
• Customer-focused mindset and a positive attitude.

Experience:

• IT server and infrastructure support : 5 years (Required

• Customer Support:
• Assist customers with server or billing issues, providing prompt and effective solutions.
• Trello Management:
• Read and manage Trello cards related to orders, fraud tickets, provision cards, vendor cards, shipping cards, and scheduling remote hands.
• Remote Hands Requests:
• Assign remote hands requests and follow up to ensure timely and satisfactory completion to meet customer needs.
• Fraud Check Resolution:
• Collaborate with potential customers to resolve fraud check requirements effectively.
• Order Review:
• Verify customer orders for accurate addresses and payments, ensure proper server deployment, and confirm server details are communicated to customers.
• Mass Notifications:
• Use the WHMCS mass mail tool to notify customers about service-impacting maintenance.
• Abuse Complaint Management:
• Handle abuse complaints within the server control system, ensuring timely resolution by customers.
• Customer Feedback:
• Respond to customer reviews, providing additional context and addressing both positive and negative feedback.
• Legal Compliance:
• Respond to subpoenas and other legal requests from Government/LEO entities for records.
• Team Collaboration:
• Assist other team members as needed to ensure seamless operations and customer satisfaction.
  How to Apply: To apply, please submit your resume and a cover letter explaining your relevant experience and why you are a great fit for this role.
  Application Deadline: July 23, 2025
  Join Dedicated.com and help us deliver outstanding IT service and support to our customers. We look forward to your application!
  Job Type: Part-time
  Pay: $36,000.00 - $40,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• IT server and infrastructure support : 5 years (Required)

Work Location: Remot