Full job description

For over 105 years, LUGATO has been developing, producing, and distributing innovative branded construction chemicals and has been part of the internationally successful ARDEX Group since 2005. As the market leader in the DIY sector in Germany, we combine the strengths of a long-established medium-sized company with the opportunities of a globally operating group.

We are currently seeking a [position title] for our location in Barsbüttel near Hamburg, to start as soon as possible.

IT Specialist, IT Systems Electronics Technician as IT Support Specialist, IT Systems Administrator (m/f/d) 1st Level Support - Service Desk

At LUGATO, you can expect short decision-making processes, a collaborative atmosphere, and a work environment characterized by trust, appreciation, and long-term partnerships. The high employee retention rate and low turnover speak for themselves.

As part of our IT team, you will ensure that our colleagues can work reliably every day. You will support day-to-day operations, contribute your ideas, and participate in the further development of our IT infrastructure. Sustainable practices and responsible business practices are integral to our corporate identity.

YOUR TASKS:

• Acceptance, qualification and processing of IT requests and incidents in 1st-level support
• Providing support to our users with questions about Windows clients, Microsoft 365, printers, mobile devices and standard software
• Setup, replacement and support of IT workstations, notebooks, peripherals and telephony
• User and permissions management according to specifications, e.g. in Active Directory and Microsoft 365
• Documentation of activities, solutions and incidents in the ticketing system
• Independent analysis and handling of IT incidents as well as cross-team collaboration with Group IT and other IT specialists.
• Support with local IT rollouts, hardware replacement, inventory management, and smaller IT projects.
• Contributing to compliance with IT security regulations in the client and user environment
• Supporting the specialist departments with IT issues in day-to-day business and ensuring smooth IT operations at the site.

YOUR PROFILE:

• Completed IT training, e.g. as an IT specialist in system integration / application development, IT systems electronics technician (m/f/d) or comparable qualification
• Alternatively, initial practical experience in IT support, service desk or user support.
• Good knowledge of the Windows client environment and confident use of Microsoft 365
• Basic knowledge of Active Directory, user management, networks and IT security is an advantage.
• Prior experience with ticketing systems and structured documentation is desirable.
• Service-oriented, communicative and solution-oriented approach to work
• Enjoyment of direct contact with users
• Good German skills and basic English skills
• Team spirit, initiative and interest in new technologies

WE OFFER:

• An attractive compensation package according to the chemical industry collective agreement.
• 30 days of vacation plus extra vacation days
• Christmas and holiday pay
• Family-friendly working hours with flexible hours, 37.5 hours/week
• Option for mobile office work (up to 1 day/week, depending on operational requirements)
• Company pension scheme in the form of a chemical industry pension fund
• Employer-funded long-term care insurance
• Urban Sports membership for one free workout per week
• JobRad
• Modern, air-conditioned and technically well-equipped office spaces
• Good transport links just outside Hamburg
• Free parking spaces right outside the door
• Employee discounts for LUGATO products
• Team events & sporting activities
• An open working atmosphere and a culture of appreciative collaboration
• An interesting opportunity at an international premium brand
• Values-oriented corporate culture in a dynamically growing, internationally active family business with a lived diversity management system.