IT Specialist at Mohr Partners

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Deskside support, Microsoft 365, Windows 11, Active Directory, Entra ID, Networking, TCP/IP, VPN, Wi-Fi, Hardware troubleshooting, Software deployment, Ticketing systems, Vendor coordination, Endpoint security, IT infrastructure, Communication

Industry

Real Estate

Description

Job Title: IT Specialist Company: Mohr Management India Private Limited Location: Chennai (Hybrid) Employment Type: Full-Time Timings: 4:30 PM - 1:30 AM IST Job Summary/Mohr Intro. Mohr Management India Pvt. Ltd, a global commercial real estate services firm, is seeking a dedicated Onsite IT Specialist to be based at our Chennai office. In collaboration with Valukoda LLC, this role will serve as the primary onsite IT support for the India team. You will handle deskside support, troubleshoot technical issues, and coordinate closely with the US-based IT service desk to ensure seamless operations. This position requires strong independent problem-solving skills, as you will be the primary IT presence onsite. Key Responsibilities 1. END-USER & DESKSIDE SUPPORT * Act as the first point of contact for IT support requests * Troubleshoot laptops, desktops, peripherals, printers, and AV equipment * Install, configure, and deploy hardware and software * Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Windows 11 * Assist with onboarding of new employees (IT setup & orientation) * Maintain inventory of IT equipment and supplies 2. LEVEL 2 & REMOTE SUPPORT * Handle and resolve tickets from the IT ticketing system * Perform troubleshooting related to: * Active Directory / Entra ID * Group policies * Endpoint security * Networking basics (DHCP, DNS, VPN, Wi-Fi) * Collaborate with US-based IT teams on escalations * Maintain clear documentation and contribute to knowledge base 3. SITE & VENDOR COORDINATION * Support remote IT teams with onsite infrastructure tasks * Coordinate and supervise third-party vendors (internet, cabling, electrical, etc.) * Perform routine checks of network equipment and IT infrastructure * Report site-level issues promptly 4. SECURITY & COMPLIANCE * Follow company IT and data security policies * Report suspicious activities or incidents immediately * Ensure confidentiality of company and client data WHAT WE’RE LOOKING FOR We are looking for someone who takes ownership, thinks critically, and solves problems independently. * Proactively investigate and troubleshoot issues * Make informed decisions without constant supervision * Know when to escalate issues appropriately * Document solutions and improve processes * Communicate effectively with global teams Required Qualifications * 5-8 years of IT support experience (including onsite/deskside support) * Strong knowledge of Windows 11 and Microsoft 365 * Basic understanding of Active Directory / Entra ID * Networking fundamentals (TCP/IP, VPN, Wi-Fi) * Experience with laptops, docking stations, and peripherals * Excellent communication skills (written & verbal English) * Ability to work independently and in US shift hours Preferred Qualifications * Experience with Managed Service Providers (MSP) * Familiarity with ticketing and RMM tools * Exposure to cloud-managed networking (e.g., Meraki) * Certifications such as: * CompTIA A+ / Network+ * Microsoft MS-900 or MD-102 * Experience in corporate or professional services environment WORKING ARRANGEMENT This role is employed through Mohr Management India Private Limited, with day-to-day direction and technical guidance provided by Valukoda LLC. You will function as an extension of the global IT team while being physically present in the Chennai office. WHAT SUCCESS LOOKS LIKE * Fast, reliable, and user-friendly IT support experience * Efficient ticket resolution and documentation * Strong collaboration with global IT teams * High trust from leadership and end users As an MBE with a full inclusion culture, Mohr is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Responsibilities

The IT Specialist will serve as the primary onsite support for the India team, handling deskside troubleshooting, hardware/software deployment, and end-user support. Additionally, the role involves coordinating with US-based IT teams, managing third-party vendors, and ensuring site-level security and infrastructure compliance.