JOB SUMMARY

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

INFORMATION & KNOWLEDGE

• Use QPulse to retrieve controlled documentation
• Basic use of IT applications

OTHER

• The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the directorate.
• The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

TECHNICAL/SCIENTIFIC DUTIES

• Assist the IT Manager in providing a high-quality customer service and support that will ensure that all UK NEQAS staff are able to access the UK NEQAS for Microbiology system as required, using properly configured and reliable devices.
• Ensure that all UK NEQAS for Microbiology users receive a consistent level of support within agreed service levels across geographical locations and directorates.
• Provide technical support and troubleshooting, including administration of user accounts, permissions, file shares, and support of Windows OS, Group Policies and MS communication and collaboration tools. Also manage 365 accounts on the Microsoft Admin Console, Teams, and SharePoint.
• Provide technical support and troubleshooting assistance for software installation, licensing, backup, and assurance.
• Work closely with the IT Manager to reduce manual intervention for repetitive tasks and to ensure that processes are both transparent and adopted. Some knowledge of AI (Copilot, Gemini and ChatGPT).
• Ensuring compliance with UKHSA ICT Security Policies.
• Conduct other work as directed by line management in accordance with departmental standards and policies.
• Liaison with, and data transfer between, collaborative groups and organisations outside of the UK NEQAS or UKHSA as instructed by the Director or Deputy Director, UK NEQAS.
• Knowledge of MS SQL and Access databases to support several databases in the department. Knowledge of Transact-SQL and VB.
• Knowledge of backup procedure and Veeam backup system, internally and in the cloud environment. Being able to restore files from internal and external backup.
• Knowledge of VMWare and VCentre to support VMWare host and VMs.