IT Specialist

at  NORMA Group

If you like change, change to us
We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

REQUIRED KNOWLEDGE, SKILLS AND COMPETENCIES

• Communicates well both verbally and in writing
• At least intermediate level English proficiency.
• General computer knowledge and experience in an industrial environment.
• Knowledge of Microsoft Windows systems.
• Knowledge of the Microsoft 365 Products Suite.
• Shares information and ideas with others, has good listening skills
• Ability to adapt for change
• Ability to communicate in an audience adjusted manner
• Strong problem-solving and analytical skills.
• Ability to work independently and manage multiple tasks and priorities simultaneously.
• Adherence to ethical principles of the profession and acts in accordance with company policies and procedures
  Contact for this position: [[Veronika Knápková]]
  NORMA Czech, s.r.o.
  Havlíčkova 28
  693 01 Hustopeče, Czech Republic

RESPONSIBILITIES:

• Configure and maintain local hardware and infrastructure
• Ensure local applications are maintained and licensed
• Ensure all application setups and training is up to date and regularly reviewed
• Support NORMA Group and local programs using cost efficiency, IT best practices, ITIL methodologies
• Provide advice, support, and training to users from different departments, including the preparation of necessary documents
• Introduce and maintain measures to comply with Norma Group’s internal IT standards and norms
• Identify, quantify, and propose IT investment opportunities to optimize equipment

MAJOR OBJECTIVES / TASKS

• Support production machines and laboratory equipment which require IT resources in order to operate (mainly network connection)
• Use ServiceNow as a single point of truth: manage all user requests and incidents via SNOW (ServiceNow) and use it as main and default source of all IT data (changes, assets, knowledge, …).
• Conduct IT (security) assessments to ensure IT compliance with the Group’s IT requirements and best practices
• Compile IT annual budget in alignment with management and finance
• Ensure SNOW incidents and requests are investigated and resolved according to KPI
• Attend and participate in regular meetings with IT EMEA teams
• Implement new Norma Group programs while adhering to the Group’s policies and procedures.
• Develop and update local IT procedures, including a contingency plan, to guarantee IT security and business continuity (in accordance and adhering with group policies and procedures)
• Involvement in plant-oriented meetings such as GEMBA, management meetings etc.
• Share and implement good practices and improvements
• Create accurate and punctual reports
• Participate in IT initiatives as directed by IT management
• Review and regular update of IT related risks
• Continuously improve local IT systems, -procedures, -knowledge and -documentation
• Review and update Disaster Recovery Documentation