IT Specialist - ONSITE at ARROW ALLIANCE INDUSTRIES LLC

Mescalero, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Systems Administration, Network Security, Technical Support, Troubleshooting, Data Backup, User Training, Problem-Solving, Communication, Interpersonal Skills, Resource Optimization, Compliance, Documentation, Healthcare IT, Windows Systems, Networking Protocols, Server Infrastructure

Industry

Business Consulting and Services

Description

Description About Arrow Alliance Industries Arrow Alliance Industries is a forward-thinking organization committed to delivering innovative solutions and operational excellence across technology, infrastructure, and service delivery. We’re seeking an experienced IT Specialist to provide on-site support at the Mescalero Service Unit within the Albuquerque Area Indian Health Service (IHS). This role plays a critical part in maintaining secure, reliable, and efficient IT systems that support the operational and healthcare functions. Position Overview The IT Specialist will be responsible for the effective installation, configuration, operation, and maintenance of computer systems, network hardware, and software infrastructure. This position ensures the integrity and availability of IT systems and provides comprehensive support to end users. The ideal candidate will demonstrate strong problem-solving skills, system administration experience, and a proactive approach to maintaining optimal IT performance. Key Responsibilities Systems Administration & Maintenance Install, configure, and maintain servers, hardware, peripherals, and operating systems in alignment with organizational and IHS standards. Perform regular system upgrades, patches, and configuration updates to maintain system integrity. Manage CPU, memory, and disk partitions to ensure resource optimization. Oversee data center operations, monitoring all systems and equipment to ensure uptime and reliability. Network & Security Operations Maintain network and server security, ensuring compliance with organizational IT policies and federal guidelines. Conduct regular monitoring to verify system and hardware integrity and prevent unauthorized access. Perform data backup and recovery operations, ensuring the protection and availability of critical information. Create, modify, and delete user accounts and permissions as needed. Technical Support & Troubleshooting Diagnose and resolve hardware, software, and connectivity issues promptly. Coordinate and collaborate with IT team members and end users to deliver efficient technical assistance. Provide user training and guidance on new systems or processes when necessary. Develop and maintain IT documentation, including system configurations, maintenance logs, and progress reports. Compliance & Reporting Submit bi-weekly progress reports to the supervising officer (COR or equivalent). Ensure all activities comply with organizational IT policies, data security standards, and applicable federal regulations (HIPAA, FISMA, NIST, etc.). Adhere to background check, fingerprinting, and training requirements in compliance with IHS and Arrow Alliance policies. Requirements Required Qualifications Bachelor’s degree in computer science, Information Technology, or related field (or equivalent professional experience). Minimum of 3–5 years of experience in IT system administration, preferably in healthcare or federal environments. Proficiency in Windows systems, networking protocols, and server infrastructure. Experience with healthcare IT systems such as RPMS and EHR preferred. Knowledge of backup/recovery solutions, network security, and data management. Certifications: CompTIA A+, Network+, or equivalent certifications preferred. Must pass federal background checks and meet suitability requirements. Ability to complete required federal and facility-specific IT training (e.g., ISSA, Fraud, Waste & Abuse, Protecting Children from Sexual Abuse). Competencies Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Ability to work independently and manage multiple priorities. Commitment to data confidentiality, accuracy, and integrity. Work Conditions Schedule: Monday through Friday, up to 40 hours per week (excluding federal holidays). Environment: On-site, healthcare/office environment. Travel: Minimal; occasional local travel may be required for technical support. Compensation & Benefits Competitive hourly or salaried compensation (based on experience). Comprehensive benefits package including health insurance, paid time off, and retirement contributions.

Responsibilities

The IT Specialist will install, configure, operate, and maintain computer systems and network hardware. They will ensure the integrity and availability of IT systems while providing comprehensive support to end users.