IT Specialist at Parts Express International, Inc.

Springboro, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

08 May, 26

Salary

0.0

Posted On

07 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, Troubleshooting, Hardware Maintenance, Software Maintenance, Network Support, User Administration, User Training, Security Management, Data Backups, Documentation, Remote Support, Continuous Improvement, Microsoft Office, Active Directory, Windows 11, Printer Troubleshooting, Network Configuration

Industry

Computers and Electronics Manufacturing

Description

Description Parts Express is looking for an IT support specialist that is enthusiastic about technology and willing to take on challenges that require exceptional analytical and self-learning skills across multiple environments including professional offices and a fast-paced warehouse. The job is located on-site in Springboro, OH. The IT Support Specialist plays a crucial role in ensuring the smooth operation of our organization's IT systems and infrastructure by providing technical assistance and support to end-users and managing user access across multiple systems. The primary purpose of this role is to resolve IT-related issues promptly, optimize the functionality of hardware and software, manage user level access, and deliver exceptional customer service to our employees. By diagnosing and troubleshooting technical problems, offering training and guidance to end-users, and implementing security measures, the IT Support Specialist contributes to enhancing productivity, efficiency, and security across the organization. Duties/Responsibilities: · Help Desk Support: Responding to and resolving help desk tickets and inquiries from end-users regarding technical issues with hardware, software, network connectivity, and other IT-related problems. · Troubleshooting: Diagnosing and troubleshooting technical issues reported by end-users, utilizing problem-solving skills and technical knowledge to identify root causes and implement solutions. · Hardware and Software Maintenance: Installing, configuring, and maintaining hardware devices (such as desktops, laptops, printers) and software applications, ensuring they are up-to-date and functioning properly. · Network Support: Providing support for network infrastructure, including troubleshooting network connectivity issues, configuring routers and switches, and monitoring network performance. · User Administration: Add, remove, and maintain user access across multiple systems such as ERP, active directory, phone system, and physical access control. · User Training and Support: Assisting end-users with IT-related training and education, providing guidance on how to use software applications and technology tools effectively. · Security Management: Implementing and maintaining security measures to protect IT systems and data from unauthorized access, viruses, malware, and other security threats. · Data Backups: Manage daily backups, data restore requests, and integrity of backup processes. · Documentation: Creating and maintaining documentation for IT systems, procedures, and configurations, including user manuals, knowledge base articles, and technical documentation. · Remote Support: Providing remote assistance to end-users who are working off-site or experiencing technical issues that can be resolved remotely. · Continuous Improvement: Staying updated on emerging technologies and industry best practices, seeking opportunities to improve IT support processes and enhance end-user experience. Required Skills/Abilities: · Proficiency in Microsoft Office, including Outlook, Excel, PowerPoint. · Advanced level experience managing user access in Microsoft active directory and Office 365. · Ability to troubleshoot, install, and manage all aspects of Windows 11 desktop software. · Microsoft, NetSuite, or Security Certifications a plus · A positive team-member, who listens to other opinions, accepts and uses suggestions for improvement and contributes to the team effort. · Must be able to accurately use multiple systems, tools, and programs to complete tasks. · Excellent organizational skills and ability to work independently. · Experience with printer troubleshooting, network configuration, and print server management. · A positive team-member, who listens to other opinions, accepts and uses suggestions for improvement and contributes to the team effort. · Must be able to accurately use multiple systems, tools, and programs to complete tasks. · Excellent organizational skills and ability to work independently. Education and Experience: · Bachelor’s Degree in IT or a Computer Science related field of study or equivalent experience · 3+ years’ experience in an IT support and/or administrator role Physical Requirements: · Prolonged periods of sitting at a desk and working on a computer. · Must be able to lift up to 15 pounds at times. Compensation Package We offer a competitive salary and benefits package including (but not limited to): Medical, Dental and Vision Insurance Company Paid Life Insurance Voluntary Life and Short-term Disability Flexible and Health Savings Accounts Traditional and Roth 401(k) Retirement Plans with Company Match Continued Learning Opportunities and Tuition Reimbursement Paid Community Service Opportunities Professional Performance in a Casual Atmosphere

Responsibilities

The IT Support Specialist is responsible for ensuring the smooth operation of IT systems by providing technical assistance to end-users and managing user access. This role involves diagnosing technical issues, optimizing hardware and software functionality, and delivering exceptional customer service.