IT Specialist at People Can Fly

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

24 Dec, 25

Salary

0.0

Posted On

25 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Google Workspace, Autodesk, Adobe, Active Directory, Perforce, Video Conferencing, Remote Support, Device Management, Asset Tracking, Communication Skills, Problem Solving, Root Cause Analysis, Interpersonal Skills

Industry

Computer Games

Description

Company Description People Can Fly is one of the leading independent AAA game development studios. Our international team consists of hundreds of talented individuals working from offices in Poland, the UK, Ireland, the US, and Canada, as well as remotely across the globe. Founded in 2002, we made our mark on the shooter genre with titles such as Painkiller, Bulletstorm, Gears of War: Judgment, and Outriders. As one of the most experienced Unreal Engine studios in the industry, we continue to expand on our expertise and push the boundaries of what’s possible in game development. Our creative teams are currently working on several exciting titles: Gears of War: E-Day developed in collaboration with Microsoft; Project Echo for KRAFTON; and Lost Rift, an original IP we are developing in-house under our self-publishing model. We are also exploring new platforms and experiences with VR and other unannounced projects. With over 20 years of experience, PCF continues to explore new horizons. We aim to combine our expertise with the creativity of the best and most forward-thinking talent in the industry, building the next generation of action games for players worldwide. If you join us on this journey, you’ll have the chance to perfect your craft, expand your knowledge, and work alongside industry leaders to create unique, unforgettable experiences for gamers everywhere. Job Description IT support for Desktop Support and Systems Collaborate with internal teams to identify and address technical challenges Users support (including Google Workspace, Autodesk, Adobe, Active Directory, and Perforce) Troubleshooting a variety of technical issues across different operating systems, various applications, and hardware Video Conferencing troubleshooting, including Google Meet, Zoom, and Slack Provide technical guidance on applications and security practices Procurement and device management Troubleshooting remotely via TeamViewer Support employee technology lifecycle, i.e. hardware, software, and peripherals Asset and software tracking Provide excellent customer service and support to end-users Provide technical support onsite and remote Document and maintain accurate records of technical issues and resolutions Qualifications Ability to read users and make great judgment calls Patience and a desire to provide world-class customer service Flexible and inclusive interpersonal and communication skills Proven ability to work independently with minimal supervision; must be a self-motivated; self-starter that can initiate ideas and take ownership of work Ability to utilize root cause analysis to identify problems from symptoms and implement solutions inclusively with team and business partners Ability to learn new technologies quickly and with minimal guidance Thrives on technical challenges and takes pride in solving them Strong interpersonal and communication skills, with a customer-centric approach Fluent English and Polish skills (C1 level in speaking and writing) Additional Information What we offer: Private medical healthcare including dental treatment for PCF members and their families (Signal Iduna). MultiSport card for you and your family members or friends. Free library with a wide range of games and books you have unlimited access to. In-company Polish and English language classes. Fresh fruit, snacks, and beverages for everyone in the office. Flexible working hours. Free virtual health and mental wellbeing sessions are included in the plan for members and their dependents. Personal development opportunities and ability to work in a global environment. Work in a creative team with people full of passion for what they do.

Responsibilities

Provide IT support for desktop systems and collaborate with internal teams to address technical challenges. Troubleshoot various technical issues across different operating systems and applications while ensuring excellent customer service to end-users.