Orion Pharma is establishing a new Biologics Research & Development Center in the vibrant biomedical ecosystem of Cambridge, UK. The Biologics R&D Center represents a central piece in the long-term vision of expansion into biologics modalities by Orion Pharma. The Center’s mission is to accelerate the company’s biologics research and development efforts.
The Biologics R&D Center will complement Orion’s existing R&D efforts in Finland, where the company was founded in 1917. Currently, Orion possesses all of the functional capabilities necessary for small molecule discovery and development in Finland. Orion’s expansion into Cambridge, UK marks a pivotal step in building future innovative biologics treatments, including multi-specific antibodies, Antibody Drug Conjugates (ADC), and Chimeric Antigen Receptor T cells (CAR-T).
Independently of geography, Orion Pharma is committed to upholding key Nordic values. The company has created a culture of straightforward and honest interactions, and its management emphasizes the balance of professional and home life, leading to happier and motivated employees. This motivation is key to meeting the company’s bold mission of becoming a powerhouse of biologics discovery and development.
We are seeking an IT Specialist with hands-on experience in both remote and onsite IT support, ideally with a background in R&D environments and familiarity with supporting lab systems as well as handling personal IT support requests.
You possess strong troubleshooting skills, a proactive approach to issue resolution, and excellent interpersonal abilities to support end users efficiently.

DESCRIPTION OF OUR ORGANIZATION

Orion Pharma’s Innovative Medicines are within its R&D organization. The organization employs top professionals in the field of drug discovery and development. There are around 400 professionals working in R&D. In addition to Cambridge, UK Biologics R&D Center, Orion R&D has offices in Espoo, Turku and Kuopio in Finland, in Nottingham, UK, and in New York, NY, USA.

OUR EXPECTATIONS

We are seeking an individual with experience in pharma or industrial environments, including an understanding of GxP compliance and IT support in regulated environments.

Skills & Qualifications:

• Technical Proficiency: Windows, macOS, Microsoft 365, Active Directory, VPN, remote desktop tools, and enterprise applications.
• Customer-first mentality: Excellent communication, problem-solving, and interpersonal skills to assist users in a professional and patient manner.
• Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment.
• ITIL Framework: Familiarity with incident, problem, and change management processes.

Preferred Experience & Certifications:

• 2-5 years of experience in an IT Service Desk role, including walk-in support.
• Prior experience in pharmaceutical, biotech, or manufacturing industries.
• Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.

The role is primarily located in an onsite support environment in Cambridge that includes offices and laboratories. While the position typically follows standard working hours, on-call support or weekend availability may be necessary to meet business needs. Adherence to industry-specific security protocols and compliance regulations is essential, ensuring a safe and compliant work environment at all times.

UNIT DESCRIPTION

Orion’s pharmaceutical innovations are created within its R&D organization. We employ around 400 top professionals in the field of drug discovery and development. We work globally: in Espoo and Turku in Finland, in Nottingham in England and in New York, NY, USA. Orion R&D and the Innovative Medicines business division are dedicated to making a transformation to become a global player in the pain and oncology therapy areas.

• Provide first-level IT support for hardware, software, and network issues via phone, email, chat, and in-person (walk-in support).
• Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.
• Assist employees with enterprise applications, including ERP, LIMS, and GxP-regulated systems.
• Support IT infrastructure in an industrial setting, including lab equipment.
• Document and track incidents, service requests, and resolutions in an ITSM tool
• Set up and maintain new user accounts, access rights, and permissions following security policies.
• Provide guidance and prepare IT policies, cybersecurity best practices, and data protection compliance.
• Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.
• Support onboarding/offboarding by provisioning IT equipment and access.
• Manage system configuration, enhancement and life cycle
• Contribute to continuous improvement by identifying and proposing solutions for recurring issues.
• Liaise with Finnish local IT team to align all IT-related practices in global Orion organisation.
  The IT Specialist will report to the Scientific Project Lead of Project Management and Operations Department, Orion Pharma iMeds/R&D and to Orion Pharma’s Information Management Organisation in matrix.