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IT Specialist at Resolian

Malvern, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Management, Systems Management, Network Administration, Virtual Environments, Windows Servers, Linux Servers, Desktop Support, Application Deployment, Cybersecurity, Risk Assessment, Documentation Skills, Fault-Finding Skills, User Training, Patch Management, Backup Solutions, Disaster Recovery

Industry

Biotechnology Research

Description

Responsibilities · Infrastructure & Systems Management · Administer and maintain network systems including firewalls (Cisco Firepower), switches (Cisco/Huawei), and VPNs (Cisco AnyConnect). · Manage virtual environments (VMware vSphere 8), Windows and Linux servers, and Remote Desktop Services. · Oversee patch management, backup solutions, and disaster recovery planning. · End-User & Application Support · Provide L1 and L2 desktop support for Windows 7/10/11, Microsoft 365, and Azure environments. · Package and deploy applications using Microsoft Intune. · Train users on IT systems and ensure smooth onboarding/offboarding processes. · Security & Compliance · Implement and maintain cybersecurity controls aligned with Cyber Essentials and other frameworks. · Monitor and report on system health, uptime, and support metrics; Participate in risk assessments and mitigation planning Skills, Education & Qualifications · Bachelor’s degree in Information Technology, Computer Science, or related field. · Certifications such as CompTIA A+, Network+, CCNA, MCSA, or ITIL preferred. · IT experience, with at least 1 year in regulated life sciences environment. · Familiarity with clinical trial systems, LIMS, and electronic data capture platforms is a plus. · An outgoing individual who is confident working alone or within a team environment · Flexible and quick to respond to changing working demands. · Able to work in a methodical manner, multi-task and prioritise own workload to match deadlines. · Ability to work well under pressure. · Ability to share knowledge / train colleagues. · Ability to explain technical concepts with an appropriate level of detail / technical content for various key Business Stakeholders. · Excellent fault-finding skills. · Excellent documentation skills.

Responsibilities

The IT Specialist will manage and maintain network systems, oversee patch management, and provide end-user support. They will also implement cybersecurity controls and monitor system health.