Overview:
The IT Specialist – Restaurant Systems will serve as a key technical resource for the implementation, configuration, and ongoing support of InfoGenesis and other restaurant technology platforms. This role is responsible for ensuring the stability and performance of POS systems across the enterprise, with a strong emphasis on InfoGenesis deployment and integration. The ideal candidate will have a, strong technical acumen, and a proactive, service-oriented mindset, and a background in restaurant operations would be beneficial.

Responsibilities:

• Lead and support InfoGenesis POS implementation projects, including configuration, testing, and deployment.
• Manage menu programming, pricing updates, and database maintenance across POS platforms.
• Provide remote and on-site troubleshooting for restaurant systems, including InfoGenesis, Aloha, NBO, QSR, and ticketing systems.
• Collaborate with store-level management and regional operations teams to resolve system issues and optimize performance.
• Maintain documentation for system configurations, troubleshooting procedures, and support protocols.
• Participate in on-call support as needed, including evenings and weekends.
• Serve as a product owner for one or more restaurant systems, driving enhancements and vendor coordination.
• Support new store openings and closures, ensuring seamless technology transitions.
• Foster strong relationships with vendors and internal stakeholders to ensure timely resolution of issues

Qualifications:

• 2+ years of experience supporting restaurant POS systems, preferably InfoGenesis and Aloha.
• Strong understanding of restaurant operations and back-office systems (e.g., NBO/CFC).
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Windows OS and Microsoft Office Suite.
• Experience with third-party integrations and in-store applications is a plus.
• Prior experience in restaurant management or operations is highly desirable.

EDUCATION AND EXPERIENCE

• Preferred background in restaurant hospitality or operations management
• Familiarity with InfoGenesis POS systems required
• Some travel may be required

WHAT WE OFFER YOU:

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
  Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
  

  li-EG

• Lead and support InfoGenesis POS implementation projects, including configuration, testing, and deployment.
• Manage menu programming, pricing updates, and database maintenance across POS platforms.
• Provide remote and on-site troubleshooting for restaurant systems, including InfoGenesis, Aloha, NBO, QSR, and ticketing systems.
• Collaborate with store-level management and regional operations teams to resolve system issues and optimize performance.
• Maintain documentation for system configurations, troubleshooting procedures, and support protocols.
• Participate in on-call support as needed, including evenings and weekends.
• Serve as a product owner for one or more restaurant systems, driving enhancements and vendor coordination.
• Support new store openings and closures, ensuring seamless technology transitions.
• Foster strong relationships with vendors and internal stakeholders to ensure timely resolution of issue