JOB SUMMARY:

Due to significant growth, Risdons Solicitors are seeking a proactive and detail-oriented IT Specialist to support our IT department in ensuring the smooth operation of daily technology-related tasks. The ideal candidate will have a strong understanding of computer systems, troubleshooting techniques and excellent communications skills to assist users with hardware, software and network issues.

QUALIFICATIONS:

• A minimum of 2 years experience within a similar role of Computer Science, Information Technology, or related field (or equivalent experience).
• Basic knowledge of Windows operating systems, Office 365
• Familiarity with hardware components and common troubleshooting practices.
• Strong communication and problem-solving skills.
• Ability to work independently and manage multiple tasks efficiently.

SOFT SKILLS:

• Strong communication and interpersonal skills
• Ability to manage time effectively and prioritise tasks
• A team player with a positive and service orientated attitude
• Willingness to learn and adapt to new technologies

• Provide 1st and 2nd line technical support to employees (hardware, software, network issues).
• Install, configure, and maintain computer systems, printers, and other IT equipment.
• Assist with onboarding and offboarding processes, including user account setup and access control.
• Troubleshoot system and network problems; diagnose and solve hardware or software faults.
• Maintain inventory of IT assets, hardware, and software licenses.
• Support in data backups, antivirus management, and regular system updates
• Assist with maintaining documentation for IT procedures and user guides.
• Collaborate with IT team on larger projects and rollouts.