IT Specialist at Samsara

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Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

SaaS Applications, Google Workspace, Okta, Technical Support, A/V Systems, Troubleshooting, Interpersonal Skills, Communication Skills, Problem-Solving, Documentation, Endpoint Security, MacOS, Windows, Scripting, Automation, Collaboration

Industry

Software Development

Description

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the Role Samsara’s IT team works to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Specialist team, you’ll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online, connected and allow them to do their best work. Location: This is an in-office position requiring 5 days per week (Monday-Friday) in our London office. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: Excel in the technical realm by managing SaaS applications such as Okta, Slack, Zoom, and Google Workspace Take a leading role in team problem-solving activities, guide technical discussions and foster a collaborative environment. Apply critical thinking and analysis to drive effective solutions & small projects. Help employees, including C-level execs, resolve their technical problems Share your technical expertise through documentation in our Confluence knowledge base. Document best practices and solutions in our knowledge base to enable knowledge sharing and continuous improvement. Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration. Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution. Provide hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms. Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements. Mentor new hires as the team grows quickly Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: Fluency with enterprise SaaS platforms, primarily Google Workspace and Okta. Previous experience in IT support as a Sysadmin, ideally in a fast-paced or high-growth environment. Deep familiarity with both macOS and Windows environments, including imaging, configuration, and endpoint security best practices. Strong understanding of A/V systems and conferencing tools, with experience setting up and supporting executive meetings, boardrooms, and live events. Exceptional interpersonal and communication skills, with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders. Track record of discretion, professionalism, and composure when dealing with high-pressure or high-visibility situations. Strong troubleshooting and diagnostic skills across hardware, software, and network-related issues. Ownership mindset: proven reliability in resolving technical problems end-to-end with minimal supervision. Bachelor’s degree in a technical field (e.g., Computer Science, Information Systems) or equivalent hands-on experience and certifications. An ideal candidate also has: Scripting or automation experience (e.g., Python, Bash, PowerShell) to streamline repetitive tasks or enhance support workflows. A calm, composed presence under pressure, with a reputation for delivering fast, accurate solutions in time-sensitive situations. A proactive mindset, always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience. At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.

Responsibilities

You will manage SaaS applications and assist users with their technology and access. Your role includes troubleshooting technical problems and documenting best practices for knowledge sharing.