Zachary Piper Solutions is seeking an IT Specialist Senior to join a federal program with the Intelligence Community located in Annapolis Junction, MD. The IT Specialist Senior will support an initiative focused on developing advanced communication and computing solutions for aerospace applications. This position requires and active Full Scope Polygraph.

Responsibilities of the IT Specialist Senior include:

• Provide advanced IT Troubleshooting support for hardware, software, communication devices, and network enterprise environments

• Provide proactive conflict resolution for various applications and IT solutions. We are looking for someone with advanced analytics thinking and IT diagnostic troubleshooting skills, able to respond to complex incidents and perform resolution in a reasonable timeframe.

• Support Windows and Linux enterprise environments, engage directly with customers providing high-end customer service, and ensure projects and deliverables are met and meeting contract requirements.

Qualifications for IT Specialist Senior include:

• 5+ years of experience with advanced software and hardware troubleshooting skills
• Experience supporting Windows/Linux environments
• Strong communication skills and ability to explain thought process behind troubleshooting resolutions
• Active Full Scope Polygraph

Compensation for the IT Specialist Senior include:

• Salary Range: $100,000-150,000 Depending on Experience
• Full Benefits: PTO, Paid Holidays, Cigna Medical, Dental, Vision, 401k, sick leave as required by law.

Keywords: senior level, senior it specialist, sr. it, information technology, technical, technology, specialist, software, network, technician, dod, department of defense, desk top, desktop, desktops, support, help desk, helpdesk, help-desk, it, information technology, specialist, technical, technology, tier 2, tier ii, tier 1, tier I, tier 3, tier iii, ticket, tickets, active directory, password, service desk, service, field service, windows, Microsoft, systems, system, software, network, hardware, troubleshoot, troubleshooting, technician, incident, problem, request, issues, servicenow, remedy, bmc remedy, itsm, it service management, service management, computer, computers, laptop, laptops, printer, printers, mobile, mobile device, mobile devices, router, routers, server, servers, operating system, operating systems, enterprise, lan, wan, networks, networking, cisco, vpn, wan/lan, lan/wan, sccm, sscm, Microsoft office, ms office, office 365, ms 365, o365, o 365, outlook, access, federal, government, dod, defense, clearance, security clearance, secret, ts, top secret, top-secret, windows 10, ad, passwords, win10, win 10, windows 7, windows os, os, linux, ngen, smit, leidos, department of defense, department of navy, department of the navy, military, army, navy, air force, air-force, airforce, marine, marine corp, marine cops, marines, national guard, usmc, nmci, security+, comptia, sec+, security plus, security +, sec +, security+ce, cissp, casp+, casp +, cysa, cysa+, ccna, ccnp, ccna security, ccnasecurity, gicsp, gsec, cnd, sscp, ccnpsecurity, ccnp security, casp+ce, cisa, gced, gcih, ccsp, Leavenworth, veteran, veterans, reserve, reserves, reserve members, relocation, relocations, relo, fort, military base, iat2, iat 2, iat ii, cert, certification, certifications

• Provide advanced IT Troubleshooting support for hardware, software, communication devices, and network enterprise environment