IT Specialist at Solaris Health Holdings LLC

Colorado Springs, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

User Support, End User Requests, Issue Resolution, Computer Devices, Peripherals, Hardware Support, Software Support, Break/Fix, Network Maintenance, Hardware Specifications, Software Specifications, Application Testing, Customer Service, Help Desk Operations, Security Information, HIPAA Compliance

Industry

Hospitals and Health Care

Description

Description We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package! Benefits: Health insurance Dental insurance Vision insurance Life Insurance Pet Insurance Health savings account Paid sick time Paid time off Paid holidays Profit sharing Retirement plan GENERAL SUMMARY 3 sites, main work location: 1644 Medical Center Point Suite 200 Colorado Springs, CO 80907 on-site training, travel may be required for training purposes Day Shift: Monday- Friday. Work hours: 7:30am-4:30pm No weekends or observed holidays at this time Overtime on as-needed basis, flexible hours for special projects required Potential for hybrid work after training! The IT Specialist is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions. The IT Specialist works autonomously fulfilling end user requests and resolving issues according to service and procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests. The IT Specialist is required to participate in IT related projects as directed. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Maintains computer networks between locations and/or care centers. Contributes to determining hardware and software specifications. Responsible for application testing and documentation of workflow. Provides user support and customer service to physicians and staff to resolve software and hardware issues. Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices. Exhibits knowledge of fundamental operations of commonly used software, hardware, and other equipment. Installs hardware and completes repairs. Communicates security information to all levels of the organization. Under supervision, administers information security software and controls. Follows standard Help Desk operation procedures; accurately logs all Help Desk contacts using tracking software for job tickets. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Working knowledge of common operating systems and software applications. Adequate familiarity with equipment found in clinics. Knowledgeable in Microsoft on-line services. Excellent interpersonal skills and ability to work well with others. Strong problem solving skills; abstract ability to visualize a problem or situation and solve it. Ability to provide technical support over the phone; good phone skills, and professional demeanor. Demonstrated oral and written skills. Knowledge in healthcare systems operations such as EMR. Complies with HIPAA regulations for patient confidentiality. Requirements EDUCATION REQUIREMENTS High School diploma or equivalent required. Associates Degree in Computer Science or Certificate in computer technology related field is preferred. EXPERIENCE REQUIREMENTS 5 years experience in lieu of degree or certificate. Minimum of 2 years’ experience in Information Technology. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Responsibilities

The IT Specialist provides direct service support for various computing devices and peripherals, autonomously fulfilling end-user requests and resolving IT issues according to established standards. Responsibilities include managing moves, adds, and changes for devices, handling access requests, application support, and responding to break/fix service requests.