IT Specialist at Solaris Health Holdings LLC

East Hempfield Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Aug, 26

Salary

0.0

Posted On

26 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Maintenance, Hardware Installation, Software Troubleshooting, Application Testing, Customer Service, Information Security, Help Desk Operations, EMR Systems, HIPAA Compliance, Problem Solving, Technical Support, Microsoft Online Services

Industry

Hospitals and Health Care

Description

Description GENERAL SUMMARY Work Location: 2106 Harrisburg Pike, Suite 200, Lancaster, PA 17601 We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package! Benefits: Health insurance Dental insurance Vision insurance Life Insurance Pet Insurance Health savings account Paid sick time Paid time off Paid holidays Profit sharing Retirement plan The IT Specialist is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions. The IT Specialist works autonomously fulfilling end user requests and resolving issues according to service and procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests. The IT Specialist is required to participate in IT related projects as directed. ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Maintains computer networks between locations and/or care centers. Contributes to determining hardware and software specifications. Responsible for application testing and documentation of workflow. Provides user support and customer service to physicians and staff to resolve software and hardware issues. Responds to questions from callers and walk-ins; remotely assists physicians and staff with technology problems in offices. Exhibits knowledge of fundamental operations of commonly used software, hardware, and other equipment. Installs hardware and completes repairs. Communicates security information to all levels of the organization. Under supervision, administers information security software and controls. Follows standard Help Desk operation procedures; accurately logs all Help Desk contacts using tracking software for job tickets. Performs other position related duties as assigned. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Working knowledge of common operating systems and software applications. Adequate familiarity with equipment found in clinics. Knowledgeable in Microsoft on-line services. Excellent interpersonal skills and ability to work well with others. Strong problem solving skills; abstract ability to visualize a problem or situation and solve it. Ability to provide technical support over the phone; good phone skills, and professional demeanor. Demonstrated oral and written skills. Knowledge in healthcare systems operations such as EMR. Complies with HIPAA regulations for patient confidentiality. Requirements EDUCATION REQUIREMENTS High School diploma or equivalent required. Associates Degree in Computer Science or Certificate in computer technology related field is preferred. EXPERIENCE REQUIREMENTS 5 years experience in lieu of degree or certificate. Minimum of 2 years’ experience in Information Technology. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Responsibilities

The IT Specialist provides direct technical support for computing devices and peripherals while resolving end-user requests. Responsibilities include maintaining networks, installing hardware, and administering information security controls.